Specialist, Implementation Engineering

Company Overview

Checkout.com powers the digital payments experiences used by eBay, Spotify, Klarna, Uber, Sony, and many others. We enable over 10 billion transactions daily for more than one billion global shoppers. Our platform supports a wide range of digital experiences, from holiday bookings to food delivery and online subscriptions. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech.

Role

Technical Support / Implementation Specialist responsible for assisting merchants during the integration of Checkout.com payment processing technology.

How you'll make an impact

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
• Answer integration-related questions, including configuration, debugging, documentation, testing, go-live support, and post-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis).
• Collaborate with internal teams such as Sales Engineer, Technical Account Manager, Sales, Account Management, Merchant Configuration, and Merchant Care to resolve issues during trials, integrations, or post-implementation support.
• Interact with Product teams to identify improvement ideas.
• Advise the Manager on issues impacting customer satisfaction and provide recommendations for actions.
• Multitask across multiple projects and customer integrations.
• Maintain and update existing libraries/plugins used in integrations.

Qualifications

• Up to 3 years of development or technical support experience in a tech/FinTech company.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent practical experience.
• Experience with payments, solutioning, and service delivery is advantageous.
• Understanding of API, REST, webhooks, and logs is required.
• Strong coding skills in at least one: Java, JavaScript, PHP, Python, Go, or C#.
• Experience with Node.js or React is a plus; knowledge of iOS/Android is a plus.
• Excellent communication skills and the ability to build and maintain strong relationships with internal and external stakeholders.
• Customer-focused and target-driven mindset.
• Proficiency in English and Chinese (Cantonese & Mandarin) in speaking and writing.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive through real ownership, fewer blockers, and meaningful work from day one. You’ll move fast, tackle meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition meets opportunity, and where your growth is in your hands. We work as one team and back each other to succeed. If you’re ready to grow and make a difference, you’ll be right at home here.

We strive to set you up for success and make our process as accessible as possible. If you need anything to make your experience or working environment more comfortable, please let us know in your application or tell your recruiter.

Life at Checkout.com

We understand work is just one part of life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.