Test Center Administrator (Hastings)

Our Organisation

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Hastings.

Your Opportunity

• This is for a minimum of 33 hours per month.
• The test centre is open Mondays 7.30–16.15, Tuesdays 7.30–19.15, Wednesdays 7.30–12.15, and alternate Saturdays 7.30–12.15.
• Shifts may include lunch-cover, split shifts between 5.50–8.25 hours, and occasionally 11.25 hours, with a variety of shifts and short-notice cover for sickness. Flexibility is required.
• Location: Ponswood Industrial Estate, Drury Lane, St Leonards-on-Sea. The opportunity to work at Eastbourne and/or Royal Tunbridge Wells may be offered for holiday cover and staff absence.
• Rotas are provided with a minimum of 14 days' notice. This role is not suitable for current students as we require availability to work varied shifts Monday–Saturday within a small team.

• Our ideal candidate would have administrative or customer-facing experience and the ability to work in a busy, multi-tasking environment with confidence and strong attention to detail.
• The pay rate is £13.60 per hour, paid monthly in arrears.

When you join us as Test Centre Administrator, you will be an important part of our worldwide and life-changing organization, working with talented colleagues who share a passion for helping customers throughout their learning and assessment journey. This role involves supporting a variety of candidates visiting our Pearson VUE Test Centres to complete exams/tests, providing secure exam delivery while offering exceptional customer service in a comfortable, friendly environment.

Your Responsibilities

In this role, you will be required to:

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies with careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor/invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as IT, to fix any technical issues in the Test Centre.
• Perform housekeeping duties as necessary, such as vacuuming floors and sanitizing keyboards/workstations.

This is a fantastic opportunity to gain experience working with diverse professional teams, ensuring a positive candidate experience. The ideal applicant will be a true team player with the ability to work a variety of shifts Monday through Sunday. Test Centres operate early mornings, late nights, and weekends, so flexibility is essential.

Our Successful Applicant

This role offers the chance to help people during an important moment in their lives while safeguarding the Pearson VUE exam process. We are seeking a friendly, professional team player with school qualifications in English and Maths. Experience with Microsoft Office (Word, Excel, Outlook) would be advantageous. You must be flexible to work different days and times and comfortable in a quiet testing environment with excellent attention to detail, monitoring for restricted behavior and noticing details from a distance. The ability to sit for long periods and escort candidates to and from the exam/testing room is required.

Our Recruitment Process

This is an essential role, so please apply now. Complete and submit your application directly on our Pearson Careers website. We review applications daily and schedule interviews accordingly, so we encourage you to apply as soon as possible. Wishing you the very best of success with your application!

Equal Opportunity

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable to access our career site, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.