Advanced Associate, Sales (APAC)

Job Title

Advanced Associate, Sales (APAC)

Role Summary

The Advanced Associate, Sales (APAC) supports revenue growth across the Pearson Clinical Asia region by managing daily sales administration, conducting structured customer outreach, qualifying warm leads, and ensuring exceptional operational support for the Business Development Managers (BDMs).

Key Responsibilities

1. Sales Support & Administration

• Manage assigned task queues and administrative workflows with accuracy and minimal supervision.
• Prepare quotes, proposals, order forms, and supporting documents for BDMs.
• Coordinate scheduling of meetings, demonstrations, and training sessions across multiple time zones.
• Maintain organised records, files, and reports aligned with internal systems and sales best practices.
• Prepare quotes, proposals, order forms, and supporting documents for BDMs.
• Maintain clean, accurate Salesforce records with minimal rework required.
• Log all outreach, follow-ups, meeting notes, and customer sentiment.

2. Lead Management & Inside Sales

• Coordinate scheduling of meetings, demonstrations, and training sessions across multiple time zones.
• Conduct targeted outbound outreach to warm leads and respond to inbound enquiries using approved talk tracks.
• Qualify Marketing Qualified Leads (MQLs) and pass warm opportunities to BDMs in a timely manner.
• Execute consistent follow-ups for active opportunities and maintain clear next-step tracking.
• Share timely and accurate product information and escalate complex queries appropriately.
• Log all outreach, follow-ups, meeting notes, and customer sentiment.
• Provide backup coverage for colleagues when absent.

3. CRM & Pipeline Hygiene

• Maintain clean, accurate Salesforce records with minimal rework required.
• CRM management (Salesforce preferred).

4. Customer Engagement

• Provide clear, accurate product information on defined offerings and escalate complex queries appropriately.
• Offer guidance on straightforward product offerings, including standard demonstrations and onboarding support where required.
• Assist customers with basic troubleshooting or platform navigation before escalating.
• Support conferences, webinars, and regional sales activities with logistics and materials.
• Maintain Pearson values in all interactions and uphold high professional standards.
• Provide personalised, attentive service that makes customers feel understood and supported.
• Log all outreach, follow-ups, meeting notes, and customer sentiment.

5. Collaboration & Team Contribution

• Work closely with BDMs to support opportunity progression and close gaps in the sales process.
• Provide backup coverage for colleagues when absent.
• Participate in team calls, share insights, and proactively offer help during peak periods.
• Offer guidance on straightforward product offerings, including standard demonstrations and onboarding support where required.
• CRM management (Salesforce preferred).
• Regional market knowledge.

Quality & Speed of Execution

• High-volume, accurate task completion with reliable cadence.

Role‑Based Skills (Today)

• Customer service
• Inside/outbound sales
• CRM management (Salesforce preferred)
• Basic product demonstrations
• Advanced objection handling
• Solution‑oriented problem solving
• CRM Excellence: Records maintained to best‑practice standards; minimal clean‑up required
• Customer Experience: Positive feedback and responsive, clear communication
• Learning Velocity: Rapid uptake of coaching and clear reduction in repeated errors
• Regional market knowledge
• Advanced objection handling
• Inside/outbound sales
• CRM management (Salesforce preferred)
• Cold calling
• Deeper product understanding and specialization
• Basic product demonstrations
• Customer service
• Excellent written and verbal communication across diverse customer groups
• Attention to detail and ability to work in a fast‑paced environment

Role‑Based Skills (Future Development)

• Deeper product understanding and specialization
• Advanced objection handling
• Regional market knowledge

Core Skills

• Strong organizational and time management skills
• Ability to work independently while contributing to team goals
• Logistical planning and cross-functional collaboration
• CRM management (Salesforce preferred)
• Ambition to grow into larger sales responsibilities

Required Skills & Competencies

At least 1-2 years of experience in Sales, Account Management, Customer Success and Client Relationships.

The role is open for anyone who lives in the APAC/Australia Region.

Anyone who speaks Mandarin and/or Bahasa is an advantage.