Retail Banker I - Mamaroneck (Bilingual Spanish Preferred)

Job Details

Work Location: Mamaroneck, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to educate customers on bank products and services or refer them to the appropriate team member or internal bank partners, while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area; low to moderate complexity/risk.
• Establishes and nurtures customer relationships by demonstrating product knowledge, actively listening to customer needs, and offering solutions or partner referrals.
• Makes product recommendations based on customer needs and highlights features and benefits that save time and money and exceed expectations.
• Uses customer relationship management tools to participate in customer assessments and lead-focused outbound sales activities.
• Independently resolves customer issues, errors, and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed information clearly.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver on our unexpectedly human promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience preferred
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage customers while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the bank's customer service strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
• Serves as a customer advocate in improving financial confidence, providing resolutions, proactive tips, and insights on saving time and money
• Consistently executes behaviors to deliver a Legendary Customer experience that is unexpectedly human
• Manages lobby leadership by guiding customer flow, welcoming customers, discovering needs, and guiding them appropriately
• Understands customer preferences and educates on self-service options that meet their needs
• Acts as a point of escalation for customer questions or concerns
• May perform teller transactions (e.g., cashing checks, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on TD, its customers, and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels, including digital options
• Brings a genuine, personalized approach to every banking transaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers
• Participates in store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions when necessary
• Ensures documentation is accurate and reflects client/business intentions in line with rules and regulations
• Performs due diligence to support accuracy of all customer transactions
• Complies with Bank Code of Conduct
• Contributes to operational excellence by understanding accountability in driving a sound location
• Executes with excellence by adhering to risk and control policies

Employee/Team Accountabilities

• Participates as a fully engaged team member, promoting service, quality, innovation, and teamwork
• Continuously enhances knowledge within own area and shares expertise within the team
• Participates in performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers for effective referrals
• Contributes to a positive work environment by aligning with TD’s model, brand, and culture
• Collaborates with team members to support team and organizational success
• Seeks opportunities to improve delivery of work with high quality standards
• Proactively develops career and seeks diverse feedback
• Embraces change
• Adheres to TD’s shared commitments and code of conduct
• Supports an inclusive culture reflecting TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act) and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (SAFE Act)
• Satisfactory results on a criminal background check and a credit report check are required by federal law for this position

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Performing arithmetic operations – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required. The listed responsibilities are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD colleagues bring their skills and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to leadership in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and benefits such as health and well-being, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, we help you succeed with regular career conversations, access to online learning, and mentoring programs to unlock future opportunities.

TD offers diverse career paths to grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.