Retail Banker (Bolton Landing)

Overview

Work Location: Bolton Landing, New York, United States of America

Hours: 40

Pay Details: $22.50 - $29.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to educate on Bank products and services to Customers and/or refer them to appropriate team members or internal Bank partners, while ensuring a positive Customer experience.
• Broad knowledge and understanding of the full product suite, services and processes of the business area, with low to moderate complexity/risk.
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and engaging in conversation to identify additional needs and offer solutions or partner referrals.
• Makes product recommendations based on Customer needs and highlights features and benefits that support Customers through life events, save time and money, and exceed expectations.
• Utilizes Customer Relationship Management tools to proactively participate in customer assessments, identify solutions, and lead-focused outbound sales activities.
• Independently resolves customer issues and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred)
• Teller experience (preferred)
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations.
• Serves as a Customer advocate in improving financial confidence, providing resolution, proactive tips, and insights on saving time and money.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or sound advice.
• Orchestrates customer flow in lobby leadership, warmly welcomes customers, discovers initial needs, and guides them appropriately.
• Educates customers on self-service options that meet their needs and understands customer preferences with banking.
• May act as a point of escalation for customer questions or concerns.
• May perform a variety of teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to policies.
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
• Acts as a brand champion both internally and externally.
• Educates clients on self-service channels including digital options.
• Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time.

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Participates in Store daily operations to align with TD's risk framework.
• Understands and applies operating policies and procedures.
• Supports timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions/activities as necessary.
• Ensures documentation is accurate and reflects client/business intentions in accordance with rules/regulations.
• Performs due diligence to support the accuracy of all customer transactions/activities.
• Knowledgeable of and complies with Bank Code of Conduct.
• Contributes to Operational Excellence by understanding accountability in an operationally sound location.
• Executes with excellence by adhering to risk and control policies/procedures.

Employee/Team Accountabilities

• Acts as a team member, supporting a positive work environment focused on service, quality, innovation, and teamwork, with timely communication of issues.
• Continuously enhances knowledge/expertise and participates in knowledge transfer within the team.
• Participates in personal performance management and development activities.
• Keeps others informed about status/progress of projects and day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/function and the Bank, internally and externally.
• Uses coaching feedback to improve performance.
• Establishes relationships with partner bankers to facilitate referrals.
• Contributes to a positive work environment by aligning with TD’s Model, Brand, and Culture.
• Collaborates with team members to contribute to the success of the team and organization.
• Seeks opportunities to improve delivery of work with high attention to quality standards.
• Owns career development, seeks diverse feedback, and continuously enhances skills.
• Positively embraces change.
• Adheres to TD’s Shared Commitments and code of conduct expectations.
• Engaged in advancing an inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience.

OCC Language

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator under the SAFE Act, 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Must be eligible for employment with a covered financial institution under Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act and regulations.
• Satisfactory results on a criminal background check and a credit report check, and statements/certifications regarding any findings by government agencies are required by federal law for this position.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work performed by people assigned to this job. They are not exhaustive of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.

Who We Are

TD is a leading global financial institution and the fifth-largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or want to build certain skills, we help you succeed with regular career development and performance conversations, access to online learning, and mentoring programs to unlock future opportunities.

TD offers diverse career paths to grow expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview and communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.