System Development Engineer I, Catalog Engineering Service Support

Job Description

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled distributed systems process hundreds of millions of updates on billions of products across physical, digital, and services offerings. We develop algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on Amazon’s top line, while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, machine learning, natural language processing, and image recognition.

You will be part of the Catalog Services Support Team under Catalog Support and Programs (CSP) in the ASCS organization. The mission of the CSP team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalogs. As a member of the ASCS team, you will provide service level issue support to all ASCS Engineering teams who built tier 1-3 systems, keep software packages/configurations free from vulnerability, set up and monitor new metrics and alarms for their systems, and drive root cause resolutions to recurrent issues. You will also build tools to improve operational efficiency.

This role requires strong system/tool coding abilities along with AWS services understanding. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and be comfortable working with data from multiple sources. The candidate should have strong communication skills to collaborate with Engineering teams to understand requirements and shape analytical deliverables. They should think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is essential. The role will involve working with a diverse set of data and cross-functional teams to drive process improvement. An ideal engineer enjoys solving ambiguous problems, can quickly learn complex systems, and builds actionable insights from data.

We are looking for passionate, talented, and highly capable System Development Engineers who innovate, love coding, and solve hard problems. Our engineers are top-notch, who work hard, have fun, and make history.

Key Responsibilities

• Handle all incoming system and service tickets across multiple products, features, and services.
• Provide software deployment support in staging and production environments.
• Deliver logical, maintainable solutions for defined problems using appropriate technologies, on time.
• Learn current engineering best practices, obtain design/code/procedures reviews, and incorporate feedback.
• Identify and scope problems and opportunities from technical discussions, evaluate costs, and make technical trade-offs.
• Contribute to operational excellence and perform troubleshooting to resolve defects.
• Drive company-wide campaigns and manage compliance risks (SAS, Shepherd, etc.) for ASCS systems.

A Day in the Life

Big Picture: Solve problems at their root, understanding the broader context.

Proactive: Demonstrate energy and initiative in solving problems.

Adaptable: Undertake a variety of tasks willingly; switch from complex to routine tasks as required; adapt quickly to new technologies and products.

Quality: Demonstrate appropriate quality and thoroughness.

Integrity: Act with personal integrity at all times.

Professional: Work within your team’s processes; confront problems (even outside your domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. Maintain a positive, can-do approach.

About the Team

The Catalog Support and Programs (CSP) team provides program management and worldwide user technical support as a single point of contact for issues related to catalog systems and tools. We own the implementation of business logic and configurations for these services and systems. We increase selection by onboarding new vendors, integrating new catalog feeds, and configuring new marketplace, merchant, and category setups. We drive strategic cross-functional programs spanning multiple catalog engineering teams.

Basic Qualifications

• Bachelor’s degree in Engineering or a related field.
• Experience programming with at least one modern language (C++, C#, Java, Python, Golang, PowerShell, Ruby).
• Experience building test automation frameworks and tools.
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience debugging, profiling, and implementing best software engineering practices in large-scale systems.
• Experience troubleshooting and debugging technical systems, or experience with strong analytical skills, attention to detail, and effective communication abilities in software development.
• 1+ years of DevOps or SysOps experience in a large-scale software development environment.

Preferred Qualifications

• Knowledge of a scripting language (Python, R, etc.).
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies.
• Experience with software development lifecycle.
• Experience with highly concurrent, high-throughput systems and knowledge of complex distributed systems.
• Experience working with people across different time zones and experience in handoff processes.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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