Administrative / Office Support Associate

Role Summary

We’re looking for an Associate for our Strategic Planning Department to join our team. This role supports the bank’s compliance and business functions by helping manage risks and resolve issues in line with internal policies. You’ll work closely with control & support functions and escalate key matters to senior management, contributing to smooth and compliant operations.

Responsibilities

• Support Front Offices of the Bank to comply with applicable laws and regulations, including opining on the adequacy and effectiveness of control processes and following up with management on issues identified.
• Conduct any work required for the operation of the Control & Administration Group of the Strategic Planning Department.
• Coordinate with senior management, other departments and offices, and SMBC Head Office as necessary.
• Handle regular reporting requirements, irregular incidents, regulatory inspection matters, internal audits, and reports to Head Office in cooperation with relevant departments/offices.
• Maintain close liaison and collaboration with the Tokyo Head Office Compliance & Administration Team and other Head Office departments as needed.
• Engage with Compliance Departments teams as necessary to ensure alignment and regulatory adherence.

Qualifications & Requirements

• Basic understanding of corporate and investment banking with a keen interest in the financial industry.
• Strong communication (verbal and written) in both English and Japanese.

Role Details

In this regulated financial institution, there is an ongoing obligation to establish and maintain policies, procedures, systems, and controls to mitigate compliance risk while supporting business performance. The Head of Control & Administration Group of STPD/STPDE leads the group to support the bank’s business in compliance with applicable policies and procedures, liaising with control functions, assisting in issue resolution, and escalating significant matters to senior management.

What Will You Bring

• Basic understanding of corporate and investment banking with a keen interest in the financial industry.
• Strong communication (verbal and written) in English and Japanese.
• Microsoft Office 365: strong Excel and PowerPoint capabilities.
• Ability to present professionally in small groups and participate in in-person meetings when required.
• Good attention to detail.
• Ability to prioritise, manage time effectively, and work under pressure.
• Confident interpersonal skills.

Competencies

• Customer Focus
• Driving Change
• Driving Results
• Embraces Diversity
• Enterprise Leadership
• Judgement and Decision Making
• Risk Management
• Strategic and Visionary
• Trust and Integrity

What We Offer

We provide competitive benefits and a supportive environment focused on work-life balance. We are committed to a diverse and inclusive culture where all perspectives are valued. Our offerings include hybrid working, opportunities for learning and development, and an ambitious remuneration package.

Benefits

• Hybrid and flexible working
• Competitive paid leave days
• Private medical insurance and life and disability insurance
• Mental health support, including counselling and coaching services
• Learning and development opportunities and career progression
• Ambitious remuneration package

How to Apply

If you’re ready for a challenge and want to grow in a dynamic and diverse team, apply today. SMBC welcomes applications from groups under-represented in financial services and offers reasonable adjustments to the recruitment process for applicants with disabilities or long-term conditions.