Test Center Administrator (Dudley)

Our Organization

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Dudley.

Your Opportunity

• You will be required to work a minimum of 12 hours/week.
• This is a 6 month temporary contract.
• The pay rate is £13.60/hour, paid to you at the end of every month.

When you join us as Test Centre Administrator, you will be an important part of our worldwide and life-changing organization, working with talented, motivated colleagues who share a passion for helping customers throughout their learning and assessment journey. This role involves supporting various test-taking candidates visiting our Pearson VUE Test Centres to complete exams/tests. The Test Centre Administrator is responsible for providing secure exam/test delivery while offering exceptional customer service in a comfortable, friendly environment.

Your Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies with careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor/invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as IT, to fix any technical issues in the Test Centre.
• Some housekeeping duties, such as vacuuming floors and sanitizing keyboards/workstations as necessary.

This is a fantastic opportunity to gain experience working with diverse professional teams, ensuring a positive candidate experience. Our ideal applicant will be a true team player with availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night, and on weekends; flexibility is required.

Our Successful Applicant

This role offers the chance to help people during an important event in their lives while protecting Pearson VUE exams/tests. We are seeking a friendly and professional team player with school qualifications in English and Maths. Experience with Microsoft Office (Word, Excel, Outlook) would be advantageous. You must be flexible to work different days and times and comfortable in a quiet testing environment with excellent attention to detail, monitoring for restricted behaviour and noticing details from a distance. You should be able to sit for long periods and escort candidates to and from the exam/testing room.

Our Recruitment Process

This is an essential role, so please apply now. Complete and submit your application directly on our Pearson Careers website. We are reviewing applications daily and scheduling interviews, so apply as soon as possible.

Wishing you the very best of success with your application!

Equal Opportunity & Accommodations

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable to access our career site due to your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.