Desktop Engineer

Company Overview

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange. Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These values guide every aspect of our business and are embedded in our culture.

About Our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. We are one of Singapore's premier home-grown BPO providers with a proven track record of financial strength, reliability, and ethical conduct. Our services span finance, payroll, HR, customer care, training and development, and advisory services, designed to address the challenges businesses encounter in today’s dynamic landscape.

Role Overview

We are seeking a proactive and service-oriented Desktop Engineer to join our IT support team. The ideal candidate will provide on-site helpdesk support, troubleshoot technical issues, and coordinate with vendors, contractors, and clients to ensure smooth IT operations. This role requires a strong foundation in IT support, basic networking knowledge, and a willingness to learn and work independently.

Responsibilities

• Provide on-site helpdesk support for end-users, including troubleshooting network, hardware, software, and peripheral issues.
• Liaise with vendors, contractors, and clients to resolve IT-related issues and support project implementation.
• Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment.
• Maintain accurate documentation of issues, resolutions, and system changes/upgrades.
• Assist in IT projects such as system upgrades, office relocations, and new deployments.
• Ensure compliance with IT policies and procedures.
• Conduct standard client system setup, patching, configuration, and troubleshooting.
• Perform Active Directory domain and GPO system administration.
• Perform IT asset management, IT procurement administration, and maintenance contract management.
• Conduct end-user training / briefing.

Qualifications

• Minimum 1–2 years of relevant experience in desktop support or IT helpdesk roles.
• Basic networking knowledge (e.g., IP addressing, DNS, DHCP, LAN/WAN troubleshooting).

What We Offer

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate, and collaborative workplace.
• Competitive remuneration and comprehensive benefits.