Claims Operations Analyst

Claims Operations Analyst

As a Claims Operations Analyst, you will play a vital role in supporting the overall claims function, focusing on our UK and EU claims handling entities. You will work closely with the Claims Operations Manager and collaborate with various departments within CFC to maximize efficiencies, ensure compliance, and support strategic projects.

Responsibilities

• Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities.
• Stay up to date with regulatory requirements and developments related to claims handling, and communicate necessary steps to the Claims leadership team.
• Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring.
• Create and maintain documents such as processes, procedures, and guidelines, and monitor adherence.
• Produce and update claims process mapping and flows.
• Collaborate with the Management Information team to improve claims reporting and dashboards.
• Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring.
• Review claims system functionality and work with IT to drive efficiencies and implement system changes.
• Investigate and respond to claims audit recommendations.
• Handle ad-hoc Claims Operations tasks and projects as required.

Qualifications

• Strong organizational skills, excellent time management, and the ability to juggle multiple tasks and meet deadlines.
• Critical thinker with strong problem-solving skills.
• Exceptional written and oral communication skills, with attention to detail and the ability to communicate professionally with various stakeholders, including senior management.
• Ability to work autonomously and as part of a team in a fast-paced environment.