Product & Operations Support Assistant Engineer

Position

Product & Day 2 Operations Support Assistant Engineer

About the Role

ST Engineering Urban Solutions Ltd. is seeking a dedicated and detail-oriented Product & Day 2 Operations Support Assistant Engineer to join our Digital Platforms team. The role involves supporting product rollout to projects and managing Day 2 operations of projects.

Key Responsibilities

• Collaborate with cross-functional teams, including Product Managers, Architects, Developers, and Quality Assurance, to deliver comprehensive digital solutions aligned with strategic objectives.
• Provide Day 2 operations support for software products, customization, and system maintenance.
• Support preventive and corrective maintenance activities.
• Ensure system uptime and reliability.
• System administration and configuration as required.
• Troubleshooting with the system team and customers.
• Incident and problem management to drive timely resolution.
• Keep abreast of emerging trends and technologies in digital platforms to inform future enhancements and innovations.

Candidate Profile

• Proven experience in a Day 2 operations and product support role.
• Strong understanding of software and application issues.
• Proficiency in end-user and customer management to drive incident handling and problem closure.
• Familiarity with system monitoring, cloud platforms, and application troubleshooting tools is a plus.
• Attention to detail, critical thinking, and problem-solving aptitude.
• A commitment to inclusiveness, diversity, and fostering a collaborative work culture.

Why Join Us?

ST Engineering Urban Solutions Ltd. is committed to innovation and excellence in urban technology applications. As part of our team, you will contribute to impactful projects that enhance city living through cutting-edge digital platform solutions. We provide a supportive environment that encourages professional development, continuous learning, and collaboration among passionate experts.

Application

If you are motivated to leverage your business analysis and technical skills to drive transformative digital initiatives in a forward-thinking and inclusive organization, we invite you to apply.