Customer Experience Specialist - PT

Compensation

Minimum hourly rate: $19.00 per hour

Maximum hourly rate: $19.00 per hour

Hourly wage plus an incentive program for delivering exceptional customer service, with the opportunity to earn up to an additional $5 per hour.

About the Role

As an Avis First Customer Experience Specialist, you will deliver premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you will ensure every detail is handled professionally and every customer feels valued.

If you thrive in a fast-paced service environment where attention to detail, professionalism, and strong people skills make a difference, this is an opportunity to join our team. Customer service experience or experience as a valet driver is beneficial.

Responsibilities

You will serve as the front-line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from vehicle delivery through collection. You will be responsible for clear communication, smooth logistics, and delivering a premium customer experience at every step.

• Deliver a best-in-class experience through welcoming, professional, and personalized interactions.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Perks and Benefits

• Biweekly hourly pay; weekly pay in New York and Puerto Rico.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits, including a 401(k) plan.
• Employee discounts, including discounted car rentals and discounted prices on the purchase of Avis and Budget vehicles.

Benefits may vary based on full-time or part-time status and location.

Qualifications and Requirements

• At least one year of experience in a customer service role, preferably in hospitality or car rental.
• Professional and friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using various mobile devices.
• Valid driver’s license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Regular on-site presence is required; this position cannot be performed remotely.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit, and drive a variety of automobiles in all weather conditions.
• Ability to talk, hear, listen, and type.

About Avis Budget Group

At Avis Budget Group, you will join a team of 25,000 driven people performing with purpose. Together, we are moving the future of transportation forward with innovative, customer-focused solutions.

We believe great service starts with people who care. Our performance-driven culture encourages and supports colleagues through leadership, training, tools, and rewards.

We are proud to make a positive difference in the lives of our colleagues, customers, and the communities where we operate.

Equal Opportunity Employer

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Location

New York, New York, United States of America