Multinational Client Management Associate Global Specialist

Associate Global Specialist

Great opportunity to join our Multinational Client Management team as an Associate Global Specialist. This role is responsible for delivering day-to-day client service to allocated multinational clients and supporting new and existing business within the relevant Business Area.

Responsibilities

• Support the delivery of the annual service plan for each Multinational Client.
• Coordinate and consolidate renewal data and manage the collection process.
• Provide input into strategy meetings with clients, brokers, and insurers.
• Monitor and support the meeting of agreed KPIs with the insurer regarding local policy and certificate issuance, alongside premiums collections and cashflow.
• Input or produce premium allocations to ensure they are benchmarked against local norms and comply with local tariffs.
• Manage the coordination and distribution of network fees.
• Coordinate instructions for group programmes to the broker network and local client operations (where required), including overseeing relevant documentation.
• Manage the production of certificates requested for overseas operations with the insurer and/or local broker, where required.
• Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration, etc.) to ensure:
  • Compulsory covers are purchased.
  • There are no duplications with global programmes.
  • Local policies dovetail with global programmes.
  • Adherence to the group risk purchasing philosophy.
  • Compliance with remuneration parameters.

General Advice & Support

• Provide information on admitted/non-admitted, compulsory covers, and other regulations and practices.
• Supply underlying insurance details to broking teams where DIC/DIL cover is arranged.
• Provide advice to colleagues and clients on the operation of global programmes.
• Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices, and related issues (e.g., providing information on admitted/non-admitted, compulsory covers, and other regulations and practices).
• Advise colleagues and clients on insurers' capabilities to deliver global solutions.
• Troubleshoot issues including mid-term changes, chasing premiums, requests, and claims.