Customer Experience Team Member

About Colliers

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering, and Investment Management. With a greater than 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership—driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide.

At Colliers, we believe exceptional buildings deserve exceptional experiences. Through our award-winning Beyond: Front of House service, we create vibrant, hospitality-led workplaces that put people at the heart of everything we do.

We are looking for a Customer Experience Team Member to join our team at 55 Ludgate Hill, a landmark office building in the heart of the City. This is an opportunity for a personable, energetic, and customer-focused individual who thrives on creating memorable experiences and building genuine relationships with occupiers, visitors, and stakeholders.

The Opportunity

As a Customer Experience Team Member, you will be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors. Working closely with the Property Management team, you will help foster a welcoming community, support events and engagement initiatives, and ensure every interaction leaves a lasting positive impression.

This role is ideally suited for someone from a hospitality, hotel, serviced office, aviation, events, retail, or customer service background who enjoys working in a fast-paced, people-focused environment.

Key Responsibilities

• Deliver a warm, professional welcome and memorable customer experience at every interaction.
• Act as an ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
• Build strong relationships with occupiers, visitors, agents, and stakeholders.
• Coordinate visitor arrivals and manage the property's visitor management systems.
• Support occupier engagement initiatives, community events, and social value programmes.
• Assist with marketing campaigns, social media content, and digital screen communications.
• Conduct property tours and viewings for prospective occupiers, showcasing the building and its amenities.
• Arrange occupier services, including restaurant bookings, transport, local recommendations, and event support.
• Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
• Ensure all reception and customer-facing areas remain immaculate at all times.
• Monitor and report building issues, liaising with Facilities Management and service partners.
• Maintain accurate records and databases while supporting day-to-day administrative tasks.
• Support health and safety procedures and uphold all company policies and standards.

Qualifications and Skills

You should have a genuine passion for service and enjoy creating exceptional experiences for others. We are looking for candidates with:

• Experience in hospitality, hotels, airlines, events, customer service, retail, concierge, serviced offices, or premium front-of-house environments.
• Outstanding communication and interpersonal skills.
• A positive, proactive, and solutions-focused attitude.
• Strong organisational skills and meticulous attention to detail.
• Confidence in managing multiple priorities within a busy environment.
• Excellent stakeholder management and relationship-building skills.
• Good IT skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• A strong desire to continuously improve and elevate the customer experience.

Why Join Colliers UK?

Colliers offers more than a job; it offers a rewarding career in a dynamic global setting:

• Accelerate your career: We are committed to developing our people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
• Enterprising culture: Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to our culture.
• Collaborative environment: Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
• Global business, local impact: As part of a global organization, employees benefit from international expertise while working on projects that shape local communities.
• Strong focus on people and wellbeing: We invest in our employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
• Commitment to inclusion and diversity: The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
• Make a difference: Through initiatives like Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.