Destination Services & Community Coordinator

Destination Services & Community Coordinator

This is a full-time role based at Borough Yards on a two-year fixed-term contract. The Coordinator will provide dedicated operational, administrative, and community support to both the Destination Services Manager and the part-time Community Manager.

The role has a vital dual function: ensuring the smooth, safe, and efficient day-to-day running of the estate, while actively supporting placemaking, tenant engagement, commercialisation, and event activation across Borough Yards. The Coordinator ensures continuity of community support and liaison for all initiatives when the Community Manager is off-site.

The position requires working 37.5 hours per week, Monday to Friday, with weekend work as required.

Key Responsibilities

Facilities & Operational Support

• Estate Operations: Assist the Destination Services Manager with daily site inspections, monitoring building maintenance, checking security protocols, and ensuring site safety compliance.
• Contractor Management: Serve as the on-site contact point for external service providers (cleaning, maintenance, security, waste management, etc.). Oversee contractor access, reviewing RAMS, permits to work, and site inductions.
• Health & Safety Compliance: Support the maintenance of Health & Safety documentation, incident logs, compliance records, and risk assessment tracking to maintain a safe environment for all site users.
• Seasonal and Project Delivery: Support the operational setup and execution of estate projects, including seasonal installations and routine maintenance schedules.
• Site Safety Duties: Undertake Fire Warden and First Aid duties as required on site.

Community, Placemaking and Commercialisation Support

• On-Site Community Continuity: Act as the primary on-site administrative liaison for community and commercialisation activities when the Community Manager is absent.
• App Administration and Communications: Provide administrative support for the Borough Yards app, managing content updates, user onboarding, digital notices, and engagement tracking for both tenants and the public.
• Event and Activation Coordination: Assist with the practical logistics, planning, risk assessments, setup, on-site supervision, and teardown for pop-ups, brand activations, seasonal campaigns, and tenant events.
• Occupier Communications: Help compile and distribute regular communications, including tenant newsletters, operational notices, and event announcements.
• Commercialisation and Data Tracking: Track and maintain administrative records for commercialisation income, pop-up schedules, brand activations, footfall data, and event performance metrics.
• Tenant Forums & Meetings: Support the preparation, scheduling, and logistics for tenant forums, occupier meetings, and community update sessions.

Tenant Liaison & Retailer Support

• Day-to-Day Engagement: Build strong relationships with on-site occupiers, serving as a responsive point of contact for daily queries, logistics, waste management, and operational issues.
• Issue Escalation: Promptly log, track, and escalate tenant concerns, lease queries, or operational risks to the Destination Services Manager or Community Manager as necessary.
• Occupancy & Records Management: Keep accurate records including tenant contact lists, emergency contact databases, occupier handbooks, and relevant lease/unit documentation.

Financial & General Administration

• Financial Processing: Raise purchase orders (POs), process invoices, log service charge expenses, and assist with financial year-end reconciliations.
• Administrative Support: Maintain Centre Management documentation, manage digital files, draft standard correspondence, and manage office supply orders.
• Regional Liaison: Collaborate with the wider Colliers Regional Facilities Management and Property Management teams as required.
• Ad-Hoc Duties: Perform other related operational and administrative duties assigned by the Destination Services Manager or Community Manager.

Required Skills and Experience

Qualifications

• GCSEs or equivalent education.

Skills Required

• Strong written and verbal communication skills, maintaining a professional and friendly customer-facing approach.
• Demonstrated problem-solving abilities and a proactive, adaptable mindset suited to supporting both operational (FM) and placemaking/community functions.
• Excellent organisational, multitasking, and time-management skills with a high level of attention to detail.
• Good practical working knowledge of Health & Safety regulations and estate compliance standards.
• Technical proficiency in MS Office (Outlook, Word, Excel), familiarity with digital engagement/app platforms, and comfort learning property/financial software systems.

Experience

• Previous experience in a similar support role is beneficial.

About Colliers

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company, operating through three industry-leading businesses: Commercial Real Estate, Engineering, and Investment Management. With over 30 years of consistent growth, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle.

Why Join Colliers UK?

• Accelerate your career: Colliers is committed to developing people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
• Enterprising culture: Employees are empowered to take ownership and make decisions that drive success; innovation and entrepreneurship are central to the culture.
• Collaborative environment: Teams work closely across service lines and geographies, fostering opportunities to learn from industry experts.
• Global business, local impact: Benefit from international expertise while working on projects that shape local communities.
• Strong focus on people and wellbeing: Investing in employees through competitive benefits, flexible working, and a supportive culture.
• Commitment to inclusion and diversity: Promoting an inclusive culture where different perspectives are valued.
• Make a difference: Encouraging support for local communities through initiatives like Colliers Gives, including paid volunteering days.