Operations Analyst

About Howden

Howden is a global, employee-owned insurance group. We are united by a shared passion and a no-limits mindset, collaborating as a powerful international team. Our strength lies in our commitment to our people—they are our biggest asset and largest shareholder group.

We are more than just a company; we are a collective of talented and passionate people worldwide. Our people-first approach drives our inclusive culture, the quality service we offer clients, and our continued growth. Here, we believe that individual success requires everyone to play a part to make a true difference.

At Howden, we hire talented specialists and empower them to make a real difference for our clients, building successful and fulfilling careers along the way. We encourage those who prioritize work/life balance, career progression, sustainability, or volunteering to join our community.

The Role

We are seeking an Operations Analyst based in New York with a hybrid work schedule.

Role Summary

The Operations Analyst will support the Private Capital broking teams throughout the policy lifecycle and assist with surplus lines compliance filing preparation. As part of the Private Capital Operations team, the analyst coordinates with brokers and various cross-functional departments to ensure all best practices are followed and service-level agreements are met according to internal standards. This role involves compiling relevant surplus lines filing documentation with broking teams, reconciling financial information on policies (premiums, taxes, and fees), and preparing materials for submission to state surplus lines authorities. This position is located in our New York City office, with some opportunity for flexible remote work.

Key Responsibilities

• Provide support to brokers, operations, finance, legal, and compliance teams throughout the policy lifecycle.
• Apply knowledge of insurance rules and regulations across various states and insurance products offered by Howden Private Capital, using general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, ensuring policy information is accurate, and returning completed forms to clients, Howden brokers, or insurers/MGAs as required.
• Collaborate with broking teams to compile and organize all relevant surplus lines filing documentation for each policy.
• Reconcile financial information on policies, including premiums, taxes, and fees, to ensure absolute accuracy before filing.
• Prepare and submit surplus lines filings with state surplus lines authorities, adhering to all applicable regulatory deadlines and requirements.
• Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• Follow up with clients and insurers to satisfy policy conditions during the post-bind, closing, and post-closing processes, proactively chasing documents ahead of due dates to ensure file completeness.
• Review and negotiate client Non-Disclosure Agreements (NDAs).
• Draft and distribute NDA Joinder Agreements to insurers and Non-Reliance Letters (NRLs) to Due Diligence providers, consolidating proposed changes and collaborating with brokers for review.
• Ensure data accuracy by adhering to Quality Assurance requirements, validating the accuracy of system entries, and keeping files current when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop a strong understanding of internal standards in conjunction with regulatory requirements to ensure strict compliance.
• Respond promptly to customer needs and solicit customer feedback to continuously improve service quality.
• Complete other duties and projects as assigned.

Qualifications

• 1-5 years of experience; experience in a related field is preferred.
• General understanding of insurance and surplus lines rules and requirements is preferred.
• Bachelor’s Degree or equivalent relevant professional experience.
• Exceptional attention to detail.
• Proven ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Strong ability to collaborate and communicate effectively with all levels of an organization.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, Visio, and Outlook.

What You Will Gain

This role offers direct exposure to transaction workflows and broker activity, providing an opportunity to build deep expertise in broking operations, client onboarding, surplus lines compliance, and deal execution within a rapidly growing platform.

Compensation and Benefits

The expected base salary range for this role is $70,000 - $85,000; the actual base salary will be determined based on the candidate's experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden provides a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts.
• 401(k) retirement plan.
• Flexible Paid Time Off and paid parental leave.
• Life and Disability insurance.

Our Commitment

Our Sustainability Promise

We are on a lifelong journey to become an ever-more sustainable group. This commitment focuses on caring for our people and the world we inhabit, conducting responsible business, and making a positive impact wherever possible. Our governance processes, company policies, and review systems are aligned with our goal of making a positive global impact. You can read more about our sustainability work here.

Careers at Howden

What We Offer In Return

A career that you define. At Howden, we value diversity—there is no single "Howden type." Instead, we seek individuals who share our core values:

• We succeed because of someone brave enough to try something new.
• We support each other through small, everyday moments and larger challenges.
• We are determined to make a positive difference at work and in the wider community.

Reasonable Adjustments

We are committed to providing reasonable accommodations at Howden to ensure our positions align with your needs. Beyond standard adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you are excited about this role but have concerns about fit, please send us your application. If your profile meets the role’s criteria, we will contact you to assist in arranging any reasonable adjustments you may require.

*Note: Not all positions can accommodate changes to working hours or locations. Please reach out to your Recruitment Partner if you require more information.