Game Operations Coordinator

Company Overview

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. Community is at the heart of everything we do; we are devoted to engaging fans and fostering an enthusiastic and inclusive global community. By pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies. In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

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Responsibilities

• Testing Management & Execution: Assist in the daily execution and tracking of global Beta test phases. Responsibilities include screening tester applications, distributing test builds, tracking NDA compliance, and fulfilling tester rewards.
• Community & User Management: Support the day-to-day operations of global communities (e.g., Discord). Assist in handling global player inquiries and customer support tickets, following established guidelines for response and escalation workflows.
• Localization Coordination: Assist in tracking and coordinating the translation, proofreading, and implementation of multilingual operational content (e.g., emails, announcements, user agreements). Collaborate with relevant teams to ensure global content is accurate and published on schedule.
• Data Analysis & Feedback Loop: Assist in collecting and organizing player feedback and customer support data. Perform basic data analysis and aggregation as requested to provide reliable insights for team decision-making.

Requirements

• Experience: Bachelor’s degree or higher, with 1 to 3 years of relevant experience in digital operations, customer service, community management, or project coordination. (Experience in the gaming industry is preferred).
• Language Skills: Professional fluency in both English and Mandarin, with excellent written and verbal communication skills (to collaborate with Chinese-speaking development teams and stakeholders).
• Industry Knowledge: A solid understanding of the gaming industry and core player operation concepts, such as patch/update cadences, community management, and user feedback loops.
• Cultural Affinity: Passionate about gaming; familiarity with ACG (Anime, Comics, and Games) culture is a plus.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.