Contract & Relationship Co-ordinator - 12-Month FTC

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. Since 1836, we have been safeguarding people’s financial futures, striving to build a better society while improving our customers' lives and creating value for shareholders.

We are one of the world’s largest asset managers, providing powerful asset origination capabilities. These underpin our retirement and protection solutions, positioning us as an international player in pension risk transfer, UK and US life insurance, and UK workplace pensions and retirement income.

As part of the wider L&G Group, our heritage spans over 180 years, built on a solid reputation as a leading financial services group. We are pioneering institutional investment into the housing sector, providing excellent service and quality homes, with a focus primarily on the Shared Ownership and affordable rent markets. We aim to be the UK’s leading private affordable housing provider, known for excellence in service and quality.

Please note: This is a 12-month fixed-term contract.

Job Description: Contract Coordinator (Affordable Housing)

Are you passionate about delivering great customer outcomes and building strong relationships with partners and suppliers? Legal & General Affordable Homes is seeking a Contract Coordinator to support the delivery of high-quality outsourced housing management services across our growing portfolio. This is a 12-month fixed-term contract.

This is an excellent opportunity to work at the heart of a purpose-driven business, helping to ensure customers receive an outstanding experience while supporting the effective management of key supplier and management provider relationships. You will collaborate with colleagues across the business, coordinate critical operational processes, and develop specialist expertise in contract management within the affordable housing sector.

What you’ll be doing:

• Act as the first point of contact for contract-related queries from Management Providers and Suppliers, coordinating responses and supporting service delivery.
• Coordinate performance reporting cycles, reviews, site visits, and meetings across the supplier network.
• Support Contract Managers and Finance colleagues by coordinating reporting returns, payment cycles, and key operational deadlines.
• Produce performance analysis and management information, highlighting risks and areas of strong performance.
• Coordinate contract change activities, maintaining accurate records and ensuring providers are informed of updates.
• Support the onboarding of new homes by coordinating information sharing with Management Providers, Customer Care teams, and project stakeholders.
• Manage invoicing and purchase order processes for the Contract Management team.
• Support re-sales and staircasing approvals, maintaining contract documentation, and helping to deliver an excellent customer experience across the portfolio.

Who we’re looking for:

• Degree educated or holding an equivalent qualification.
• Experience building and maintaining effective relationships with a broad range of stakeholders.
• Knowledge of coordinating enquiries and activities across multiple organizations simultaneously.
• Previous experience working with suppliers, contractors, or third-party service providers.
• An interest in customer experience and delivering positive outcomes for customers.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• A proactive and adaptable approach, paired with excellent communication and problem-solving skills.
• Knowledge of the affordable housing sector or a genuine interest in developing expertise in this area.

Benefits & Rewards

Whatever your role, we reward performance and behavior with a package that supports what is important to you. Some of the benefits we offer include:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, with the option to buy and sell holiday.
• Competitive family leave.
• Participation in our electric car scheme (tax-efficient salary sacrifice for permanent employees only).
• Discounts available on our own products and at a range of high street and online stores.
• Commitment to creating net-zero carbon workplaces by 2030 through investment in sustainable, modern offices across the UK.

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, collaborating with people of diverse backgrounds, views, and experiences, guided by leaders who care about your future and wellbeing, and empowered through initiatives supporting career development.

We prioritize outcomes over attendance and are open to discussing various flexible working arrangements, including part-time and job shares, though some roles may have limited flexibility based on customer demand. We encourage you to apply even if you don't meet every single criterion; focus instead on what you excel at, your potential, and your connection to our purpose.