Universal Banker Part-Time (20 Hours) - E 198th Street Branch

Job Title

Universal Banker

The Universal Banker is an entry-level position responsible for assisting in sales, product, and service activities in coordination with the customer service team. The overall objective of this role is to foster customer relationships to build loyalty and increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to internal and external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer business opportunities to segment partners where appropriate.
• Create sales opportunities from service transactions and resolve customer complaints/issues promptly and effectively.
• Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, and product initiatives.
• Adhere to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets by driving compliance with applicable laws, rules, and regulations, and adhering to policies and sound ethical judgment.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• High School diploma or equivalent.

Job Details

Job Family Group: Consumer Sales

Job Family: Branch Sales

Time Type: Part time

Primary Location: Bronx, New York, United States

Full Time Salary Range: $50,030.00 - $65,270.00

Note: Salary shown is for full-time positions and will be prorated for part-time hires based on hours worked. The corresponding hourly rate is $24.05 - $31.37.

In addition to salary, Citi's offerings may include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Posting Information

Anticipated Posting Close Date: September 23, 2026

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Automated Processing and AI Notice: We use automated processing, including artificial intelligence, for our legitimate business interests to identify and align your skills and abilities with a specific job opening. If you consent, we may match your skills and abilities to other suitable roles at Citi. Importantly, all hiring decisions are conducted and decided by individuals; our automated processing and AI do not involve relying on automatic or autonomous decision-making.

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and require reasonable accommodation to use our search tools or apply for a career opportunity, please review the Accessibility at Citi information.