Risk Engineering Coordinator - 12mth fixed term contract

Risk Engineering Coordinator

Reporting to: Deputy Head of Risk Engineering

Position Type: 12-month Fixed Term Contract (Maternity cover)

Location: City of London

About Tokio Marine HCC

Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record, and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. We focus on empowering our people and delivering on our commitments, driven by a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

Responsible for the coordination and administration of risk engineering related services within the TMHCC Japanese Business division.

Key Responsibilities

The role includes responsibility for:

• Providing support for the Risk Engineering team in the UK and Europe.
• Assisting the Head of Risk Engineering (HRE) and Deputy in establishing the survey list.
• Allocating survey requests to TMHCC Risk Engineers in conjunction with the HRE & Deputy.
• Distributing completed loss prevention reports to UWs, brokers, and customers.
• Allocating survey requests and coordinating Third-Party Risk Engineers with the HRE & Deputy, and distributing completed reports, including processing associated invoices.
• Generating reports detailing performance against KPIs for the Risk Engineering team, and completing follow-ups where reports indicate delays in the survey process.
• Serving as the office point of contact for Risk Engineering, providing assistance to Underwriting, Global Services, Business Development, and Claims departments when required.
• Content development and management of internal and client resources.
• Assisting in maintaining the report writing platform and associated documentation.
• Maintaining the department pages/section on the intranet system (The Port).
• Managing risk improvement follow-ups, reporting, and updating on the report writing platform.
• Assisting underwriting in developing relevant departmental reports.
• Acting as the focal point for Japanese Business departmental reporting.

Administrative Duties

• Distributing risk engineering correspondence to team members.
• Content management of internal resources to support field operations.
• Creating and maintaining electronic and paper filing systems.
• Preparing monthly and quarterly engineering activity and UW management reports and general departmental administration.
• Serving as the point of contact for UWs, brokers, and Policy holders.
• Organizing the preparation of risk improvement status report forms and the publication of survey reports, covering letters, and status reports to clients/brokers as necessary.
• Discussing new survey requests with the HRE & Deputy and allocating them to engineers as required.
• Providing administrative support for key client account meetings.
• Monitoring Fire Protection and Fire Detection system impairment notifications for all accounts received via email, passing them on to the RE/UW concerned for review and action. Responding to sites when requested by the RE with appropriate comments/questions, and following up as necessary.
• Storing location information in appropriate folders.
• Making appointments and arranging meetings on behalf of the Risk Engineering team as required.
• Assisting with internal Risk Engineering training/presentations.
• Assisting with organizing Risk Engineering Seminars.
• Assisting with travel arrangements as required.

Information Technology Responsibilities

• In conjunction with IT, assisting in maintaining the report writing platform (currently RE-Port) and liaising with the support team to correct system problems.
• In conjunction with IT, providing support for RE-Port.
• In conjunction with IT, providing RE-Port training to system users as required.
• Assisting with user acceptance testing once RE-Port system upgrades have passed through the IT system testing process.
• Generating bespoke management & UW reports from RE-Port (SQL Reports) and the TMHCC reporting system as requested.
• Verifying, assuring, and correcting the quality of data in the RE-Port system.
• Developing reports and data from RE-Port to help track risk improvements and UW requirements, etc.
• Helping develop and maintain Risk Engineering tools/spreadsheets.

Other Job Functions

• Undertaking special assignments and projects assigned by management.
• Championing company values and working in accordance with organizational behaviours.
• Remaining aware of and complying with relevant rules and regulations in relation to Financial Crime & Conduct.

Skills and Experience Specification

Qualifications

• A-Levels or higher, combined with relevant coordination and administration work experience.

Technical Capabilities

• Demonstrated knowledge of Microsoft Office applications (advanced Excel).
• Knowledge of underwriting tools is preferred but not essential (e.g., Eclipse, Power BI).
• Experience managing processes, systems, and administrative responsibilities, including relevant liaison with key stakeholders, preferably within an insurance company or similar organization.
• Knowledge of SQL Report Services is desirable but not essential.

Essential Skills

• Self-motivated, enthusiastic, and innovative.
• Accuracy and attention to detail.
• Deadline and results-focused.
• Ability to work under pressure.
• Good time management and planning skills.
• Team Player.
• Strong communication skills.
• Analytical ability.
• Strong interpersonal skills.
• Willingness to work with other branches in Europe.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.