Internship: Group Operations & Technology, Group Shared Services – Central Services [January - May 2027]

Who We Are

As Singapore’s longest-established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to understand people and provide support, services, solutions, and career paths that meet their individual needs and goals.

Today, we are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future.

We invite you to help build the bank of the future by innovating how we deliver financial services, working in supportive teams, building lasting value in the community, and helping people grow their assets, businesses, and investments.

Why Join

Play a key role in driving transformation and innovation across OCBC’s operations. As a Transformation Intern, you will be part of a dynamic team supporting initiatives focused on artificial intelligence, intelligent document processing, digitalisation, and process improvement.

You will develop your skills in project management, stakeholder engagement, automation, and change management while contributing to projects that enhance operational efficiency and support the bank’s transformation journey.

How You Succeed

To excel in this role, you will need to be a quick learner who can adapt to changing priorities and demonstrate a strong sense of curiosity. You will work closely with project teams, business stakeholders, and technology partners to support transformation initiatives across the organisation.

Effective communication, collaboration, and a problem-solving mindset will be essential in helping drive successful outcomes.

What You Do

Your responsibilities will include:

• Transformation Projects: Support the planning and execution of business transformation initiatives aimed at improving processes, systems, and organisational effectiveness.
• Process Improvement: Assist in mapping current processes and identifying opportunities for improvement through data collection and analysis.
• Project Delivery Support: Prepare user stories, test plans, and test scripts to support project implementation and delivery.
• Data Preparation: Assist in preparing training and testing datasets required for AI and digital transformation initiatives.
• Change Management: Support communication, training, and stakeholder engagement activities to facilitate the adoption of new processes and solutions.
• Project Tracking and Governance: Help maintain project documentation, timelines, status updates, and action logs to support effective project management.
• Stakeholder Engagement: Participate in workshops and meetings to gather feedback, understand business requirements, and support solution design.
• Reporting and Presentations: Assist in preparing presentations, reports, and project updates to communicate key milestones and outcomes.
• Ad Hoc Tasks: Provide support for other transformation, automation, and innovation initiatives as assigned.

Who You Work With

Group Shared Services plays an important role in supporting operational excellence and transformation across the bank. The team partners with stakeholders across Operations, Technology, and business functions to deliver innovative solutions that enhance efficiency, improve user experiences, and drive business outcomes.

You will be part of a collaborative team that embraces continuous improvement, innovation, and learning while contributing to the successful delivery of transformation initiatives across the organisation.

Who You Are

• Open to learning and feedback.
• Strongly curious and interested in innovation, transformation, and process improvement.
• Organised and objective-driven.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Able to work effectively both independently and as part of a team.
• Strong analytical and problem-solving skills.
• Currently pursuing or recently completed a degree in Business, Information Systems, Engineering, Computer Science, Analytics, or a related discipline.

Learning Objectives

This internship will provide you with:

• Exposure to business transformation projects involving AI, intelligent document processing, digitalisation, and vendor management initiatives.
• Hands-on experience with project management methodologies and tools such as Jira and Confluence.
• Opportunities to develop automation capabilities using Microsoft Power Platform tools, including Power Automate and Power Apps.
• Practical exposure to banking operations, business processes, and change management within a financial services environment.
• Experience working with cross-functional teams and stakeholders across different business areas.
• Development of project management, communication, stakeholder engagement, and problem-solving skills.

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit different lifestyles.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Support for your wellbeing, growth, and aspirations.