Travel Sales, Associate - Velocity Black UK (Remote)

Travel Sales Associate - Velocity Black UK (Remote)

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts, and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives—concierge, reimagined for the digital age.

Using 24/7 chat, AI, and mobile payments, we help customers do more and be more in the digital age—from access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting with our team within 1 minute, 24/7/365.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to deliver a high-value-add concierge service. The ideal candidate is energetic, ambitious, and determined, and wants to take their career in customer service and concierge to the next level.

This role will be working within our travel team, one of the world’s fastest-growing travel businesses. You will communicate with clients, suppliers, and fellow team members to provide best-in-class service to our members. You will select relevant accommodation and transportation options, ensure every detail is checked, and create a stress-free travel experience and lasting memories.

What You’ll Do

• Assist clients in booking travel, from commercial flights to hotels, vacation homes, and car rentals.
• Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers.
• Work with global suppliers to help ensure clients receive the best rates, perks, and service in the market.

The Skills and Experience You Need

• Proven experience at a travel agency.
• Experience using Global Distribution System (GDS) and other online travel booking systems.
• A passion for travel.
• Strong analytical skills and attention to detail.
• Clear verbal and written communication skills.
• Ability to work in a high-pressure environment with tight deadlines.
• High intuition to anticipate and exceed client needs.
• Flexible working hours—available to work evenings and weekends.

Where and How You’ll Work

This is a permanent, remote position. To be eligible to apply, you must reside in the UK.

What’s in It for You

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to support your wellbeing at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes.
• Holidays: Start with 25 days of annual leave, increasing with tenure. Option to buy 5 additional days.
• Health: Access premium care through private medical insurance.
• Family Support: Enhanced parental leave.

A full list of benefits is available here.

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent—whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture that values diverse perspectives, fosters collaboration, and encourages innovative ideas—so associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Each Business Resource Group is as unique as the population it serves, offering a range of activities, networking opportunities, special events, and learning programmes to associates.

Reasonable Adjustments and Technical Support

If you require a reasonable adjustment, contact ukrecruitment@capitalone.com.

For technical support or questions about Capital One’s recruiting process, send an email to Careers@capitalone.com.