Relationship Banker - Grand St and Graham - Brooklyn, NY

Relationship Banker (Chase Branch)

At Chase, we create memorable experiences for clients and employees by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and financial technology combined with friendly, attentive service. You will lead efforts to acquire, manage, and retain meaningful client relationships by applying your financial knowledge to offer thoughtful solutions that address clients’ needs and help make their lives easier, contributing to the success of the branch.

Job Responsibilities

• Put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Manage assigned clients and proactively meet with them in person and over the phone to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Use clear, polite, consultative communication to understand and help clients—ask questions, listen, build trust, and anticipate needs.
• Educate and connect clients to technology solutions such as the Chase Mobile App, Chase.com, and ATMs to support their banking needs, whenever and however they want.
• Learn products, services, and procedures quickly and accurately to consult with clients on banking solutions, and collaborate with and connect them to our team of experts for specialized needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Required Qualifications, Capabilities, and Skills

• 1+ year of sales experience in Retail Banking, Financial Services, or other related industries, with proven success in establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable experiences for clients by elevating the client experience.
• Excellent communication skills in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail to provide a consistent client experience.
• Ability to operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain licenses through JPMC’s licensing program within 180 days of hire, with study materials and support provided.
• Ability to work branch hours, including weekends and some evenings.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Dodd-Frank / Truth in Lending Act

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC’s review of criminal conviction history, credit report, information available through NMLS, and other information relevant to JPMC’s determination that you demonstrate financial responsibility, good character, and general fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires NMLS (National Mortgage Licensing System and Registry) registration under the SAFE Act of 2008. Upon active employment with JPMorganChase, you will be required to either register on NMLS or update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Continued employment is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during registration, update, and renewal processes, or through NMLS notifications, may impact your employment. Completed information you provide during the Chase online application process may be transferred, on your behalf, to NMLS by JPMorganChase. You should carefully review the information you provide to Chase for accuracy and consistency with any current NMLS record, if applicable, before submitting.

Additional Information

Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity. We also offer benefits and programs based on eligibility, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

We value diversity and inclusion and are an equal opportunity employer. We do not discriminate on the basis of any protected attribute under applicable law and provide reasonable accommodations for applicants’ and employees’ religious practices and beliefs and for mental health or physical disability needs.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and