Relationship Banker-New York 145th St.

Job Description

At Bank of America, we help make financial lives better through the power of every connection. We drive Responsible Growth by delivering for our clients, teammates, communities, and shareholders every day.

We foster an inclusive workplace where every teammate can succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting teammates’ physical, emotional, and financial wellness through competitive, flexible benefits.

We value unique perspectives from all backgrounds and career paths—including military service, community college education, and a wide range of work and life experiences. These journeys strengthen our workforce and positively impact the communities we serve. Bank of America also maintains an in-office culture that supports collaboration, engagement, and career development, with appropriate role-based flexibility based on business needs.

In this role, you will engage clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently as needed and have in-depth conversations with clients to understand their financial and life priorities, connect them to appropriate solutions, and support their goals.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, in adherence with applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Must be a current Year Up intern.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done and build strong relationships
• Displays passion, commitment, and drive to deliver an experience that improves clients’ financial lives
• Confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently, comfortable engaging all clients
• Able to learn and adapt to new information and technology platforms
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies (e.g., ATMs, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, in adherence with applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products, and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration, or finance

Skills

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience branding
• Client management
• Client solutions advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification
• Referral management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Work Schedule

Shift: 1st shift (United States of America)

Hours per week: 40

Location

US - NY - New York - 301 W 145th St - FREDERICK DOUGLASS BLVD Banking Center (NY5190)

Compensation and Benefits

Pay range: $25.00 - $26.77 hourly pay (offers to be determined based on experience, education, and skill set)

Pay type: Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, and resources and support to help employees make a genuine impact and contribute to the sustainable growth of the business and the communities we serve.