Branch Operations Coordinator Downtown Flushing DeNovo

Why Wells Fargo

At Wells Fargo, we’re more than a financial services leader—we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. Living the Well Life means you’re supported in life, not just work, with robust benefits, competitive compensation, and programs designed to support work-life balance and well-being.

About This Role

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network as part of the Consumer Banking and Lending division.

In This Role You Will

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently using knowledge of bank procedures and products, as well as partners across the organization.
• Support the branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers’ financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.
• Bilingual speaking proficiency in Chinese (Cantonese/Mandarin).

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• This position is not eligible for Visa sponsorship.

Posting Location

• 4028 Main Street, Flushing, NY

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, including:

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Risk and Compliance Expectations

Employees support a customer-focused approach balanced with a strong, risk-mitigating and compliance-driven culture. They are accountable for executing applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), including following applicable Wells Fargo policies and procedures, fulfilling risk and compliance obligations, escalating and remediating issues timely and effectively, and making sound risk decisions.