Branch Operations Coordinator Tribeca DeNovo

Why Wells Fargo

At Wells Fargo, we’re more than a financial services leader—we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career is more than just a job—it’s about finding the elements to help you thrive, in one place.

Living the Well Life means you’re supported in life, not just work, with robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.

About this Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.

In this Role You Will

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partnerships across the organization.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers’ financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• This position is not eligible for Visa sponsorship.

Posting Location

• 90 W Broadway, New York, NY 10007

Pay Range

The base pay range offered for this position is reflected below. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$23.00 - $30.25

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Additional Information

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.