Delivery Trainer

Delivery Trainer (Maspeth, NY)

Amazon is seeking energetic, self-motivated Delivery Trainers to help build a network of customer-centric Delivery Associates in the communities where we operate. As a Delivery Trainer, you will mentor others, teach and guide conversations in large groups, and conduct hands-on training including drive-alongs to instill safe practices.

In this role, you will establish the right delivery training culture in your delivery station, set up the training experience, and independently instruct training sessions. You will educate Delivery Associates on foundational safety, quality, and productivity topics that are part of each associate’s daily routine. You will enable success by adapting to different learning styles and demonstrating what good looks like through hands-on training. You will also demonstrate “Learn and Be Curious” by answering questions and finding correct answers when you’re not sure.

You will lead by example and demonstrate the Amazon Leadership Principles at all times. You will play a key role in ensuring Delivery Associates are set up for success to deliver customer orders—on time, to the right place, safely, and with strong quality—so we can exceed customer expectations.

Eligibility Requirements

• Due to interstate operating authority commerce regulations, candidates must be at least 21 years of age or older.
• Must hold a valid state-appropriate driver’s license.
• Must be able to obtain and maintain a Driver Qualification File (DQF).
• Must be eligible to drive in accordance with Department of Transportation (DOT) requirements.
• Associate may be required to gain DOT Regulation Qualification as a condition of the role.

Key Job Responsibilities

• Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs.
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training-related activities.
• Maintain detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
• Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL DOT-regulated driver training.
• Provide timely and accurate reporting on training completion, compliance, safety, and maintenance duties.
• Deliver training to standard, ensuring content and experience align with safety, quality, and legal procedures.
• Educate and audit driver safety and compliance standards, including driver vehicle inspection reports, hours of service, trip planning, and safe road driving practices.
• Track and monitor performance, including on-road ride-behinds, to measure on-road quality, adherence to standards, and identify retraining and process improvement opportunities.
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
• Lift up to 49 pounds; stand and walk during shifts lasting up to 12 hours; frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with DOT requirements.
• Stay connected to the operation by participating in on-road processes on a regular basis.
• Serve as a resource to the delivery station for driver training-related questions.
• Work different shifts and travel to support other sites, up to 50% travel.
• Work as a peer trainer on an as-needed basis to support the business.
• Motivate, coach, and provide feedback to Delivery Associates during training.
• Travel to multiple sites within 50 miles of the home station and have reliable transportation.
• Operate and navigate a 26,000 pounds or less vehicle.
• Effectively operate a GPS.
• Work 40 hours/week, and overtime as required.

About the Team

What else does the team have to offer?

• Earning your non-CDL DOT Regulated Qualification, paid by Amazon.
• Opportunity to work outside and drive new innovative vehicles over the road.
• Long-term growth potential through comprehensive transportation training with Amazon.

Basic Qualifications

• 1+ years of experience with Microsoft Office products and applications.
• High school or equivalent.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to lift up to 49 pounds; stand/walk during shifts lasting up to 12 hours; and frequently push, pull, squat, bend, and reach.
• Ability to work 40 hours/week, and overtime as required.
• At least 21 years of age or older.

Preferred Qualifications

• Experience delivering training to both individuals and groups.
• 2+ years of professional driving experience.
• Bachelor’s Degree or 2+ years Amazon experience.
• Knowledge of instructional theories such as adult learning, on-the-job learning, knowledge management theories, and virtual and classroom instruction.
• Strong organizational, interpersonal, and communication skills.
• Proven ability to deal with ambiguity and competing priorities.

Compensation and Benefits

The starting pay for this position is $24.00–$24.60 USD hourly, including the base pay rate plus the highest available shift differential that applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.