Associate Banker I (Victory Blvd.) 20 hours

Job Overview

This role brings TD’s human, relationship-driven banking experience to life. You will serve as a trusted guide for clients—delivering everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals. You will also uphold TD’s strong risk and regulatory standards.

Work Location

Staten Island, New York, United States of America

Hours

20 hours

Compensation

$23.25 - $29.75 USD

Line of Business

Personal & Commercial Banking

Depth & Scope

• First point of contact for clients as the hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience.
• Provide accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities and referring clients to appropriate partners.
• Engage clients professionally by educating on appropriate products and self-serve solutions, using insights to turn routine transactions into meaningful moments.
• Demonstrate knowledge of basic banking products and services to evaluate and recommend client solutions using tools and resources.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.

Customer Accountabilities

• Orchestrate the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for inquiries, issue resolution, and referrals.
• Act as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Create personalized, client-first interactions that establish trust and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being, connecting them with specialists as needed.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Safeguard the integrity of the client relationship by following AML and regulatory requirements, accurately verifying client identification, maintaining data integrity, and adhering to established authentication and documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately in accordance with policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards in every decision.
• Protect TD’s clients, colleagues, and the bank—do the right thing, own it, raise it, and know it.

Employee / Team Accountabilities

• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning to TD Model, Brand, and Culture as a full member of the team.
• Take accountability for outcomes and performance by participating in performance and development activities and proactively sharing insights, lessons learned, and best practices across the team.
• Embrace different perspectives, backgrounds, and experiences.
• Model curiosity and seek out different perspectives to foster a growth mindset.
• Collaborate with team members to contribute to the success of the team and organization.

Education & Experience

• High school diploma or GED.
• 1 year demonstrated experience working with clients (may include volunteering, education, or military experience).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Physical Requirements

Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

• Domestic travel: Occasional
• International travel: Never
• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Occasional
• Standing: Continuous
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/carrying (under 25 lbs.): Occasional
• Lifting/carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

Additional Information

TD provides regular development conversations, training programs, and a competitive benefits plan to support colleagues in achieving their goals at work and at home.

• Colleague Development: Regular career, development, and performance conversations, access to an online learning platform, and mentoring programs.
• Training & Onboarding: Training and onboarding sessions to help you succeed in your new role.
• Interview Process: Candidates of interest will be contacted to schedule an interview, and outcomes will be communicated to applicants by email or phone call.

Equal Opportunity & Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com, including your full name, best way to reach you, and the accommodation needed to assist with the applicant process.