IT Operations Specialist

About the Company

CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for major projects in the digital asset ecosystem.

CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

About You

You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly.

Responsibilities

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues
• Coordinate with internal teams and external vendors on IT-related requests and maintenance
• Manage inventory of laptops, accessories, and office IT equipment
• Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• Document IT processes, setup guides, and internal procedures
• Provide general operational support for office and cross-functional team needs when required

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field
• 2+ years of experience in IT support, help desk, office IT, or a related field (preferred)
• Basic understanding of computer systems, networking, and common SaaS tools
• Strong communication and interpersonal skills
• Organized, detail-oriented, and responsive
• Comfortable working in a fast-paced environment with shifting priorities
• Willingness to learn new systems and technologies
• Ability to commute to the Manhattan office and work onsite as needed

Plus

• Located near, or able to commute conveniently to, the Midtown Manhattan office
• Experience supporting macOS environments
• Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
• Previous experience supporting office operations or employee onboarding processes
• Interest in cybersecurity, blockchain, or Web3

Compensation & Benefits

Salary: $70,000–$100,000 per year, depending on experience, qualifications, and overall fit for the role.

CertiK offers medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays.