Associate Banker I (39th & 3rd) 20 Hours - Preferred Language French or Spanish

Work Location

New York, New York, United States of America

Hours

20 hours

Pay Details

$23.25 - $29.75 USD

Line of Business

Personal & Commercial Banking

Job Description

This role plays a vital part in bringing TD’s human, relationship-driven banking experience to life. You will be a trusted guide for clients—delivering everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals, and upholding TD’s strong risk and regulatory standards.

Depth & Scope

• First point of contact for clients as the hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience
• Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities and referring clients to appropriate partners
• Engages clients professionally with a focus on educating on appropriate products and self-serve solutions, using insights to turn routine transactions into meaningful moments
• Uses knowledge of basic banking products and services, tools, and resources to evaluate and recommend client solutions
• Performs a broad range of client transactions and multi-step activities within established financial limits
• Identifies and assesses client problems in straightforward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion

Education & Experience

• High school diploma or GED
• 1 year demonstrated experience working with clients; experience may include volunteering, education, or military experience
• Teller or cash-handling experience in a client-facing/financial institution preferred
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision-making and problem-solving
• Proficient in Microsoft Office
• Notary license preferred

Customer Accountabilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
• Creates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Shareholder Accountabilities

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
• Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements—accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
• Identifies potential discrepancies, material changes, or risk indicators and escalates appropriately in accordance with policy and procedure
• Acts in accordance with TD’s code of conduct and ethical standards in every decision
• Protects TD’s clients, colleagues, and the bank—do the right thing, own it, and raise it

Employee/Team Accountabilities

• Completes required training and continuously strengthens risk and compliance knowledge
• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture as a member of the team
• Takes accountability for outcomes and performance by participating in performance and development activities, and proactively sharing insights, lessons learned, and best practices across the team
• Embraces different perspectives, backgrounds, and experiences
• Models curiosity and seeks out different perspectives to foster a growth mindset
• Collaborates with team members to contribute to the success of the team and organization

Physical Requirements

Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

• Domestic travel: Occasional
• International travel: Never
• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Occasional
• Standing: Continuous
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, which is why TD believes all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Additional Information

TD provides training and onboarding sessions to help you succeed in your new role. Through regular development conversations, training programs, and a competitive benefits plan, TD is committed to supporting colleagues in reaching their goals at work and at home. If you are interested in a specific career path or want to build certain skills, you will have career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs to help unlock future opportunities. TD fosters a respectful workplace where diverse perspectives are valued and where everyone has fair opportunities to grow.

Interview Process: TD will reach out to candidates of interest to schedule an interview. TD communicates outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com, including your full name, best way to reach you, and the accommodation needed to assist with the applicant process.