Part-Time Customer Service Associate - Long Island City Branch

Part-Time Customer Service Associate (CSA)

Summary: Dime Commercial Bank (Dime) is currently hiring for a Part-Time Customer Service Associate (CSA) at its Long Island City Branch in Queens. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate is a plus.

Compensation: Hourly wage minimum is $22 and maximum is $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Application Requirement: All applicants need to attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
• Reconcile the cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services for all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of the Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), including requirements related to Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and Dime internal Suspicious Activity Tracking Reports.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs, and refer them to the appropriate department.
• Make decisions within the role’s authority (e.g., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross-train on both the teller window and the banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate is a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, network, email, Director, internet, word processing, spreadsheet, and transaction research experience preferred.
• Strong problem-solving skills to uncover and resolve customer issues effectively.
• Thorough understanding of compliance and recordkeeping requirements.