Night Concierge

Job Summary

Our Concierge team serve as the first point of contact for residents and visitors, ensuring a welcoming and secure environment within the residential building. This role delivers exceptional customer service, manages front desk operations, and assists with resident inquiries and requests.

• Shift: 4 on 4 off, 19:00–07:00
• Salary: £35,937
• Closing date: 11/09/2026

Reporting to: Manager – Front of House

Main Responsibilities

Resident & Community Engagement

• Provide a warm welcome to residents and guests, ensuring they feel at home.
• Collaborate with colleagues, residents, and partners for seamless service delivery; including liaising with the Building Manager on surveys and feedback to identify areas for improvement.
• Support the coordination of community events and foster an inclusive, welcoming environment.
• Support marketing and promotional activities for the building and its apartments.

Front Desk & Resident Support

• Act as the first point of contact for inquiries, requests, and maintenance issues.
• Take ownership of problems, resolve them promptly, and escalate to the Helpdesk when needed.
• Assist tenants with move-ins, inductions, and appliance demonstrations.
• Manage tenancy inspections, apartment viewings, and move-in/out checks.
• Ensure reception and common areas are clean, inspected, and presented immaculately (including occasional cleaning if the cleaning team is unavailable).
• Complete administrative tasks and assist with ad-hoc duties when covering the desk.
• Provide detailed handovers at the end of each shift to ensure continuity of service.

Service Coordination & Security

• Coordinate services such as deliveries, bookings, and visitor access.
• Oversee access control, parcel management, amenity space bookings, and process resident payments.
• Conduct regular building inspections and maintain uncompromised security.
• Maintain accurate records of safety checks, contractor visits, and daily activity logs.

Person Specification

• Previous experience in a front of house role (e.g., concierge) specifically following a night shift pattern, as this role includes lone working. Experience in residential property is preferred.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Excellent problem-solving skills and the ability to take ownership of issues until resolution.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Professional, approachable, and confident with a strong customer service ethos.
• Highly organised and proactive, with the ability to anticipate needs and act promptly.
• A team player who values inclusivity and works effectively with diverse stakeholders.
• Ability to maintain confidentiality (including appropriate document control).
• Competent in handling administrative tasks.
• Good computer literacy using Microsoft Word, Excel, and Outlook.
• Ability to use IT systems and/or CRM platforms (desirable).
• High standard of written and spoken English; additional language skills are of benefit.
• All colleagues should be clean and presentable at work.

Health, Safety & Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (ESG) Responsibilities

All staff are expected to understand and adopt the organisation’s ESG strategy into their respective roles, including adhering to environmental regulations, minimising waste, supporting nature within the urban environment, and facilitating positive change for those in need within the community through volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and the company’s dedication to quality management, all staff must comply with system requirements as detailed within the Company Quality Manual & Policies. Staff must also ensure the effective implementation of all Procedures, Plans, and Forms within the Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers/contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing, and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve the business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills, and perspectives at all levels and operating in an inclusive working environment, so everyone can reach their full potential. We welcome applicants with diverse backgrounds, perspectives, and skills and are committed to fostering a culture where everyone can reach their full potential.

Flexible Working

We recognise the positive impact flexible working can have on wellbeing, engagement, and productivity. We are open to considering flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, employees receive a wide range of support to improve skills and achieve career goals. Development opportunities include classroom and e-learning training, mentoring, cross-department experience, and on-the-job learning. We invest in staff achieving accreditations to develop existing and new skills, support chartered status, sponsorships, and further educational opportunities that are job and business related.

Other Benefits

We are committed to building a safe, happy, and healthy community for our employees and offer a comprehensive range of benefits designed with employees and their wellbeing in mind. This includes generous pension and insurance plans, health benefits, subsidised gym membership, store discounts, and family leave. The benefits package allows employees to choose the benefits that suit their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.