Technical and AV Support Analyst

Technical and AV Support - Analyst

Location: London, Fenchurch Street

Level: Analyst

Job Purpose

You will have the opportunity to work independently and become a subject matter expert in IT and AV troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with colleagues to provide solutions to work-related problems. Join the team and help ensure the availability and smooth operation of our production systems.

Job Responsibilities

• Provide support for IT and AV related queries and troubleshooting for MD and WG users
• Drive incident and outage resolution and communication
• Utilize tools including ServiceNow to ensure SLAs are met
• Assist with backend administration, including asset tagging, auditing, and disposals
• Maintain data retention practices

Skills and Experience (Required)

• Very strong technical skills in all aspects of IT and AV support
• Hands-on experience supporting C-Level executives
• Exceptional level of customer service and confidentiality
• Flexible regarding duties and hours of work; occasional requirements to work out of hours for high-profile events/visits
• Shift cover where required

Nice to Have

• Intermediate proficiency in ServiceNow
• Advanced proficiency in Microsoft Office Suite
• Advanced proficiency in Apple macOS Management
• Advanced proficiency in cross-team collaboration

What’s in it for you

At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package including 25 days of vacation per year, private medical insurance, and three days leave per year for charitable work of your choice.

Flexibility and mobility are required to deliver this role and the first-class services we are known for.

Closing Date for Applications: 30/09/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.