RR-0393497 Service Desk Intern-19

Job Description

Profile

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They are strongly team-focused and have proven communication skills. The candidate is flexible and willing to work a variable shift pattern.

Preferably, the suitable candidate has technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems, and applications.

Ideally, candidates have previous experience working within a technical support and/or customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities

• Answer contacts promptly and professionally.
• Log and validate all contacts in the call handling database.
• Resolve a high percentage of customer problems using relevant tools and systems.
• Manage all calls end to end, providing regular updates to customers on call status.
• Complete follow-on actions as appropriate.
• Invoke escalation procedures within defined time frames.
• Adhere to account policies and procedures.
• Work to achieve individual and team goals.
• Protect confidential and sensitive information and materials.
• Ensure strict compliance with licensing, copyright, and trademark legislation.
• Perform other duties as required.
• Adhere to all DXC policies and procedures, including security.