Food and Beverage (F&B) Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best and empowering our people to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology—or you’re looking to apply your relevant experience to a new industry—join our team as we help shape a brighter way forward.

Responsibilities

Operational Compliance

• Ensure timely setup, replenishment, and breakdown of food and refreshment service stations.
• Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities, including tastings and meal order placements.
• Monitor presentation, cleanliness, and service flow during meal times.

Vendor & Stakeholder Communication

• Act as the primary on-site liaison between vendor teams and client stakeholders.
• Answer employee queries in person, and online via ticketing and company communication tools.
• Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.
• Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps, and opportunities.
• Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

• Serve as a point of contact for employees with questions about food service offerings.
• Support communication of menu details, allergens, and changes through signage or digital systems.
• Collect informal feedback and report common trends to FTE management and vendor leads.

Budget, Compliance & Standards

• Support adherence to food safety, sanitation, and health code standards by implementing company standards.
• Complete assigned checklists (e.g., daily temperature logs, cleaning schedules).
• Ensure the service area is compliant with local and client-specific guidelines.
• Monitor weightage and wastage data accuracy.
• Monitor and record all related expenses.
• Manage food and beverage supplies in compliance with company processes.
• Follow food safety compliance processes and mitigate and prevent issues.

Reporting & Documentation

• Maintain basic service records (e.g., headcounts, food waste tracking, incident logs).
• Support client reporting requirements on KPIs, guest counts, and service quality where applicable.

Qualifications

• A minimum of 1–2 years of relevant experience in office operations within a Food and Beverage setting; an educational background in hospitality or business is preferred.
• Proficient with strong organizational and multi-tasking abilities, with the capacity to prioritize effectively in a busy, dynamic work environment; willingness to embrace challenges; excellent verbal and written communication skills.
• Ability to maintain high energy levels in a fast-paced setting with keen attention to detail; strong analytical, problem-solving, and financial skills as needed.
• Excellent interpersonal skills, positive team spirit, and the ability to collaborate effectively with individuals from diverse backgrounds and across various job functions.
• Upholds principles, is flexible and resourceful, and maintains a positive customer-service mindset.

Location

On-site – Singapore