Customer Service Officer

Responsibilities

• Assist with day-to-day operations at customer service walk-in centres and customer enquiry handling to maintain smooth service standards for internal and external customers.
• Support the achievement of department goals and service standards.
• Support customer service and fraud control-related projects and initiatives.
• Conduct follow-up actions after enquiries.
• Provide occasional support for reception duties.
• Perform outbound calls to clients for follow-up service.
• Carry out administrative work and reporting.

Qualifications & Requirements

• At least Form Six education or above.
• Hold IIQA qualifications on Paper 1, 2, 3 and 5.
• At least 2 years of working experience in life insurance.
• Solid experience in a service centre and strong customer service skills.
• Good team player.
• Strong interpersonal and communication skills to handle both internal and external customers.
• Ability to perform general administrative work.
• Excellent command of both written and spoken English and Chinese, including an acceptable command of Mandarin.