Client Support Officer (Immigration)

Client Support Officer

We are seeking a highly organized and proactive Client Support Officer to join our Personal Tax & Global Mobility Services team. The ideal candidate will support our consultants by managing administrative tasks, liaising with clients, and ensuring the smooth flow of information and documentation. This position is vital to optimizing the efficiency of our consulting services.

Responsibilities

Client Liaison

• Serve as the primary point of contact for clients, ensuring a positive and professional experience.
• Correspond with globally mobile employees (international assignees, business travellers, etc.) and other stakeholders on their immigration matters with a customer-centric mindset.
• Communicate effectively with clients to collect necessary information and documentation.
• Contact government immigration officers and handle their enquiries effectively.
• Work with other KPMG offices across the globe to coordinate international immigration support.

Administrative Support

• Manage and organize administrative tasks related to client accounts.
• Prepare and process client paperwork, including engagement letters, contracts, and other relevant documents.
• Schedule appointments and coordinate meetings on behalf of consultants.
• Prepare reports, analyze data, and track compliance status and other assignment-related projects.
• Manage caseload with the team throughout the end-to-end process in an efficient and timely manner, within required KPIs.
• Work closely with consultants to provide necessary support for client engagements.

Information and Document Collection & Record Keeping

• Collect, organize, and verify client information and documents necessary for immigration consulting services.
• Ensure the timely and accurate submission of required documents.
• Assist with collation of information for proposals and draft proposal documents.
• Maintain accurate and up-to-date client records in the database.

Qualifications

• Prior experience in an administrative, immigration, or client support role is preferred.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in the Microsoft Office Suite and other relevant software.
• Ability to handle confidential information with discretion.