Service Design Senior Analyst

Service Design Senior Analyst

Location: London
Career Level: Analyst

Who We Are

Accenture Song is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally.

We think and create across industry for brands and businesses, inspiring change—our impact is evolving the way people live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing, and Design & Digital Products. Our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.

Underpinning it all is a treasure trove of technology, data, and insights powered by Accenture’s global capabilities.

Purpose

Contribute to the design of better services—supporting research, synthesis, and the creation of artefacts that help organisations understand their users and improve the experiences they deliver.

Orientation

• Learn and apply service design methods at the project level.
• Develop proficiency in research, facilitation, and artefact creation.
• Grow your ability to connect insight to design thinking under the guidance of more senior designers.

Expectations

• Be adventurous.
• Bring a vision.
• Make an impact.
• Rely on empathy.
• Nurture collaboration.
• Stay transparent.
• Be bold and generous in all you do.

Years of Experience

• 1–3 years of relevant experience in service design, UX research, or a related field.
• Exposure to qualitative research methods and user interviews.
• Awareness of service design artefacts including journey maps and personas.
• Bachelor's degree or equivalent experience in Design, Social Science, or a related field.

Additional Qualifications

• Bring genuine curiosity about people, organisations, and the systems that connect them.
• Approach new methods and challenges with openness and a willingness to learn.
• Demonstrate care and quality in your work, however small the task.

Responsibilities

Craft

• Support the conduct of qualitative research activities—interviews, observation, and note-taking.
• Contribute to the synthesis of research findings into themes, insights, and opportunity areas.
• Assist in the creation of service design artefacts including personas, journey maps, and service blueprints.
• Support the design and facilitation of co-design workshops under the guidance of senior designers.
• Develop your visual communication skills by producing clear and considered artefacts.

Project

• Support the delivery of a service design workstream with quality and care.
• Collaborate actively with product, content, and technology team members.
• Manage your own tasks and time effectively within project timelines.

Client

• Engage with client teams in a professional and collaborative manner.
• Develop confidence presenting research and design thinking to stakeholders.
• Build an understanding of client context, user needs, and organisational dynamics.

Skillset

• Early-stage service design portfolio demonstrating research participation and artefact quality.
• Awareness of qualitative research methods and service design thinking.
• Ability to produce clear journey maps, personas, and supporting research materials.
• Eagerness to develop facilitation skills and confidence presenting to stakeholders.
• Strong written and verbal communication skills.
• Collaborative, team-first mindset.

Things to Note

• Some clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work, and residency.
• Comfortable with hybrid working: every project is different, but we aim for the team to work collaboratively in the studio and in the client’s office.
• We are building a team that represents the diversity of our society and we are looking for people who will be a cultural add.

How to Apply

If you think you would be the perfect addition to our team, please apply through the link below with the following:

• A cover letter with 5 bullet points on why you would be a great addition to the team
• Your CV and portfolio of work

Without these pieces we will sadly not be able to consider your application. Good luck and we hope to speak with you soon!

What’s in it for you

• Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity, and a wide range of health and wellbeing benefits, including perks such as:
• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.

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