Product Operations Associate

When patients are referred to specialists, delays can occur while providers wait to receive referrals and get paid by insurance companies. Tennr helps reduce this friction by handling complex paperwork with proprietary models—helping patients get the right care, at the right time, in the right setting, and enabling providers to get paid.

Role Description

Tennr is seeking a Product Operations Associate to own the day-to-day operations of one of Tennr’s products. You will work closely with Product, Product Operations, and Engineering. This is a high-ownership, high-visibility role on a fast-moving team.

You will help shape how the product evolves within the broader Tennr platform for a diverse and rapidly scaling customer base. You will pick up Tennr’s platform and tooling on day one and help scale a product support team.

You will also build and iterate on product enablement materials, collaborating closely with Sales, Business Operations, and Customer Experience teams. Over time, you will interface with customers and help gather and implement customer feedback.

Responsibilities

• Prioritize and assign work, and close out each day with a clear status on what’s outstanding so nothing falls through the cracks.
• Train and support a growing team, answer first-pass questions, and coach on quality and turnaround as product volume grows.
• Help customers scale with the product by digging into codes, payers, and customer data across dashboards and spreadsheets to identify gaps Tennr isn’t capturing yet and make the case for addressing them.
• Transform customer insights and data into functionality on the product roadmap by filing tickets for engineering and flagging priorities so the right things ship first.
• Get hands-on by performing detailed operational work when needed. No task is beneath the role.
• Build the playbook by documenting how the process actually works so it scales beyond any one person, including yourself.

Candidate Qualifications

• 1–2 years of experience in management consulting, high-growth startups, healthcare operations, or finance.
• Relentless attention to detail—catch small issues before they become real problems.
• Comfortable working with dashboards, spreadsheets, and messy data.
• A self-starter who reasons from first principles when encountering something unfamiliar; you figure it out rather than waiting to be told.
• Calm and resourceful when days get chaotic; keep things moving without being asked.
• Operate with discretion and judgment, comfortable navigating payer portals and other systems.
• Bonus: background in healthcare, medicine, or public health; prior authorization or payer-side operations experience; familiarity with medical billing (HCPCS/J-codes, ICD-10); exposure to structured data (JSON/FHIR) or tools like Linear.

Why Tennr?

• Drive impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things—you’ll get them done and feel the impact.
• Develop operational expertise: learn how payer operations and a scaling product work from the inside.
• Innovate with purpose: join a high-caliber team focused on reducing patient delays across the U.S. healthcare system.
• Build relationships: collaborate with driven people in our Hudson Square office (4 days/week).
• Free lunch: plus a pantry full of snacks.

Benefits

• Beautiful office at 345 Hudson Street
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Competitive parental leave