Customer Engagement Executive (1 year contract)

Responsibilities

• Support the Customer Engagement team in the implementation, coordination, and tracking of regulatory initiatives.
• Assist in operationalising new complaints-handling frameworks, procedures, and processes.
• Handle customer complaints related to all insurance products (Life, Health, General, Group), staff and representatives’ conduct, and Income’s services.
• Perform operational and administrative duties, including managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings.
• Undertake projects, assignments, or ad-hoc tasks as delegated by the Senior Manager or CE managers.

Requirements

• Prior experience in complaints management, customer operations, and regulatory support would be preferred.
• Strong written and verbal communication skills, with the ability to handle customer interactions professionally and empathetically.
• Ability to work independently while maintaining accuracy and service quality.

Role Summary

We are seeking a Customer Engagement Executive (Contract) to support the Customer Engagement (CE) team in implementing regulatory initiatives and in ongoing operations for managing complaints related to Income’s products and services. This role requires close collaboration with CE managers, internal stakeholders, and support functions to ensure regulatory commitments are delivered while maintaining day-to-day service standards in complaints handling.