PIA Client Service Associate

PIA Client Service Associate

Work Location: London, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $43,300 - $56,700 CAD

This role is eligible for commission-based earnings.

Department Overview

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.

TD Private Investment Advice offers clients the opportunity to maintain an active role in their investment decisions while working with a dedicated Investment Advisor (IA).

Responsibilities

In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors. You may also correspond with clients and other branch staff, delivering a high-quality client experience in a frontline capacity.

• Prepare documentation and provide updates to IAs in preparation for client meetings
• Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services and identify referral opportunities
• Accept/create leads and ensure correct referral coding administration
• Submit marketing pieces for approval, compile client information packages, and maintain marketing materials
• Become familiar with and adhere to compliance requirements, including new and existing account documentation and marketing materials
• Provide high-level client service by responding to phone, mail, and electronic enquiries based on knowledge of full-service brokerage
• Deliver the “gold standard” client experience at every interaction; prioritize and handle your own work and consistently exercise discretion
• Adhere to policies and procedures and maintain a culture and operation of risk management
• Use insights to continually improve individual and team performance for clients
• Participate fully as a team member by continually improving knowledge and keeping others informed about status, progress, issues, or other related activities

Job Requirements

• Undergraduate degree or community college diploma preferred
• Successful candidates must be licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO)
• 1–2 years of relevant experience, ideally in banking, administrative roles, or related fields
• Strong communication skills with the ability to build relationships and work collaboratively, confidentially, and independently
• Knowledge of wealth management and/or operations is an asset
• Knowledge of investment products is an asset