Teller (part time) Granville, Upstate NY

Work Location

Granville, New York, United States of America

Hours

20

Pay Details

$21.50 - $26.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Candidates are encouraged to ask compensation-related questions and discuss details with their recruiter.

Line of Business

Personal & Commercial Banking

Job Summary

The Teller II works in a TD Store location and delivers legendary customer experiences while processing everyday banking transactions accurately and efficiently. The role also educates customers on TD’s products and services or refers them to a partner for specialized solutions.

Responsibilities (Depth & Scope)

• Executes TD’s Brand promise by consistently delivering a Legendary Customer experience in the Store.
• Processes customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawers, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures; escalates to management as necessary.
• Provides lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences for banking (when and how they want) and educates customers on self-service/digital options that meet their needs.
• Advocates for customers through needs-based conversations; offers financial and digital solutions and/or refers customers to appropriate partners to provide solutions.
• Trains and mentors new tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations, including the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
• Verifies customers’ identities by following customer authentication policies and procedures.
• Balances cash drawers for ATMs and Teller Cash Dispensers (TCDs) / Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures, operations, and guidelines.
• Maintains responsibility for cash drawers and vaults, including appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Uses bank tools and processes to detect, address, and prevent fraud.
• Completes required in-classroom and online training by established due dates.

Education & Experience

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Occasional
Standing – Continuous
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be