L1 Support Engineer (Salesforce / Workato / UiPath RPA) - A26213

Company Overview

Activate Interactive Pte Ltd (“Activate”) is a technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, including mobile and web applications, and cloud technology that remove technology roadblocks and increase business efficiency. We are committed to providing a conducive environment for all employees to realize their full potential, driving continuous innovation.

About the Role

We are searching for our next team members to join our growing team. This is a 12 months fixed-term contract role.

What will you do?

The L1 Support Engineer will serve as the first-line operational support resource across a portfolio of enterprise platforms. Key responsibilities include:

• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorize by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
• Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintain support documentation, runbooks, and knowledge base articles
• Support recurring governance and compliance activities across platforms

The L1 Support Engineer will be expected to provide operational support across the following enterprise platforms:

• Salesforce CRM & Marketing Cloud
• Workato
• UiPath RPA
• Cumulus (Workday)
• Tableau
• Slack

Requirements

• Prior experience in IT helpdesk, application support, or L1/L2 operations roles
• Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
• Familiarity with ticketing systems and ITSM practices (e.g., ServiceNow, Jira, or equivalent)
• Strong communication skills for user-facing support and cross-team coordination
• Ability to manage multiple platforms and prioritize time-sensitive requests independently

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• Opportunity to work on Singapore Government Agencies projects
• Structured development framework and growth opportunities (SHRI 2025 Gold winner in Learning & Development; Coaching & Mentoring)

Why you'll love working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg

Equal Opportunity & Privacy

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment-related activities, including setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as needed in the recruitment and hiring processes. Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to learn how we collect, use, and transfer your personal data, and how you can request access, correction, or withdrawal of your data.