Expansion SDR - XDR (England)

About the Role

As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market. This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.

Key Responsibilities

• Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
• Prospect into a defined target audience, focusing on accounts with high expansion potential.
• The employee is expected to perform 140+ calls and engage with 20–30 customers daily.
• Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
• Manage all prospecting activity in our CRM, keeping records accurate and up to date.
• Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
• Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
• Contribute ideas, insights, and energy to help shape our growing XDR team.

Experience & Skills

• 1–2 years of experience in a client-facing sales role (SDR experience is a plus, not required) – MUST!
• Hunger for success, high energy, and an intelligent, positive, proactive attitude.
• Strong technical aptitude and the willingness to dive deep into the product.
• Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas.
• A self-starter who thrives in a fast-paced, target-driven startup environment.
• Resilience and adaptability when faced with challenges or rejection.
• Comfortable working the following hours: Monday–Friday 11:00–19:00 (England time zone) MUST!
• Located in England – Must

 

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Joining Connecteam

• We build our people up. Every team member is treated as a long-term investment, and we invest in nurturing and training them to excel in their skills and duties.
• We make an impact on our customers’ business. We empower managers of all business types to communicate, operate, engage, and run their deskless workforce with an effective and affordable solution.
• We get the job done. Connecteam employees are passionate about executing their responsibilities to drive value for customers.
• We have fun! From weekly happy hours to holiday parties, we enjoy working together as one big, collaborative team.
• Everyone is welcome. We are committed to a supportive and inclusive environment for all team members.

Together we will shape the future of work!

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