Distribution Support Executive (1 Year Contract)

Overview

FWD Group (1828.HK) is a pan-Asian life and health insurance business serving more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience. The company operates in some of the fastest-growing insurance markets in the world and is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com.

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver relevant, easy-to-understand, and convenient products and services. We offer a direct-to-consumer platform and a network of preferred Financial Advisory firms for customers who prefer to speak with an advisor.

If you are seeking a career where you can create a real impact, join us on our exciting journey.

Purpose

We are seeking a highly organized and detail-oriented Distribution Support Executive to join the Life Business team on a contract basis. The role supports day-to-day distribution operations, including agent maintenance, commission and incentive processing, system testing, and new firm onboarding activities. The incumbent will work closely with internal stakeholders such as Sales, Compliance, Finance, and Operations, as well as external distribution partners, to ensure smooth execution of processes and adherence to regulatory and internal requirements.

Job Scope & Responsibilities

Core Responsibilities

• Oversee agent maintenance activities, including creation, termination, suspension, promotion, and updates of agent codes.
• Manage proxy requests and ensure timely and accurate updates to agent records in relevant systems.
• Generate and distribute commission, incentive, and operational reports.
• Process commission and incentive payments accurately and within stipulated timelines.
• Handle day-to-day distribution-related email inquiries and support email whitelisting applications.

Secondary / Exposure Responsibilities

• Support system testing activities for new product launches, new firm onboarding, and system maintenance initiatives.
• Assist in onboarding of new distribution firms, including coordination of distribution agreements and product due-diligence documentation.
• Facilitate launch readiness for new products and riders in collaboration with internal stakeholders.
• Provide operational support for time-sensitive initiatives, clean-up exercises, or reviews as directed by the manager.

Qualifications & Experience

• Minimum Diploma in any discipline
• 1 to 2 years of relevant experience in insurance operations, distribution support, or administrative roles

Knowledge, Skills & Abilities

• Good understanding of life insurance operations across IFA, Bancassurance, and Broker channels
• Strong administrative skills with a high level of accuracy and attention to detail
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment
• Good interpersonal and communication skills with the ability to work across teams
• Proficiency in relevant systems and tools (e.g., AS400 for agent and commission processing, Jira for task tracking and system testing coordination)
• Self-motivated, proactive, and able to work independently with minimal supervision