Contract Assistant Manager, Contact Centre (3 month contract)

About Us

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation, our strategic ambition remains clear: to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, and build lasting value in your community.

Your opportunity starts here.

Opportunity

We are seeking a motivated Contract Contact Centre Assistant Manager with at least 1 year of experience in the customer service field. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to handle a variety of customer inquiries efficiently.

Main Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner on a shift basis.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores.
• Collaborate with team members and other departments to address customer needs and improve service delivery.
• Adhere to company policies and procedures, ensuring compliance with industry regulations.

Requirements

• Bachelor’s degree or above
• At least 1 year of customer service experience
• Proficient in MS Office applications including Chinese word processing
• Excellent communication and writing skills in English, Cantonese, and Putonghua
• Attentive, accurate and reliable, efficient processor
• Able to understand and address customer concerns
• Self-motivated and able to work under pressure
• Good team player

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are cared for as much as the needs of our customers.