Fees Administrator (FTC)

Overview

We are seeking a detail-oriented professional to support the maintenance, application, and creation of management fees, IFA payments, administration charges, and Financial Planning fees. This role is responsible for ensuring accurate application of fee structures, maintaining client service levels, and supporting operational efficiency across client accounts.

Key Areas of Responsibility

Managed Account Inception

• Apply management fees, IFA payments, and financial planning information to new managed accounts
• Liaise with investment managers to resolve missing or incorrect fees/charges

Service Level Changes

• Amend client account service levels, ensuring correct fees and charges are applied
• Create and manage pro-rata charges

Daily Procedures

• Review and validate daily automated management fee invoices
• Print and dispatch invoices to clients and investment managers
• Create and maintain client groupings for fee and IFA payment purposes
• Develop and maintain bespoke Front Office rate cards, ensuring accurate documentation and approvals
• Support investment managers with fee creation, amendments, and re-credits
• Apply charges to account closures
• Investigate and resolve issues raised in exception reports
• Liaise with internal teams regarding applied charges
• Provide team cover during absences

Half-Yearly Administration Plan Charges

• Investigate and resolve issues raised in exception reports
• Create and post ISA, SIPP, and other plan charges

Qualifications & Experience

• Proven experience in fee administration, financial administration, or a similar role
• Strong numerical and analytical skills with high attention to detail
• Proficient in financial systems and Microsoft Office (particularly Excel)

Knowledge & Skills

• Strong communication and interpersonal skills, with the ability to collaborate across teams
• Ability to handle sensitive financial data with integrity and confidentiality
• Proactive problem-solving approach with a focus on process improvement
• Understanding of regulatory and compliance requirements in financial services

Our Values

• Clients first: We prioritise doing what’s right for our clients
• Integrity: We act with honesty and always choose what’s right
• Long-term thinking: We build a stable, sustainable business for all stakeholders
• Independence: We value diverse perspectives and encourage innovation and collaboration

Governance

This role sits within the First Line of Defence, responsible for identifying, assessing, and mitigating risks within the business area.

Our Commitment

At Raymond James, we uphold the highest standards of integrity, professionalism, and ethical conduct in line with FCA expectations. All employees are expected to act with transparency, accountability, and fairness, always putting clients first and supporting trust in the financial system.

We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workplace where everyone is treated fairly and with respect.