Distribution Operations Specialist (1 Year Contract)

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a Distribution Operations Analyst in the Distribution Business Process team, who will be an integral role in ensuring that we take our service levels to greater heights and ensure that critical business processes are established and reviewed.

Responsibilities

• Support UAT for Joint Sales Initiative (including test plan review, execution, results verification)
• Troubleshoot, raise JIRA tickets for defects identified, ensuring all tickets are retested and closed
• Ensure UAT is carried out correctly and timely
• Staff will be trained in the Orphan assignment, TOP and Persistency module (to support the UAT)
• Support in daily BAU to provide hands-on experience, making the UAT more meaningful

Who we are looking for

• Ability to comprehend user stories and enhancement requirements
• Highly organized, focused and able to work under tight timelines and pressure
• Meticulous with an eye for detail
• Good communication skills and a keen learner
• Positive and energetic in getting things done

Working Experience

• 1 to 2 years relevant work experience
• Some insurance background (preferred)

Education

• Diploma / Degree holder in Business Management, Finance, Technology or related field preferred

Equal Opportunity

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.