Benefits Administrator – Broker Administration

Overview

We are seeking a talented individual to join our Operations Services team at Mercer. This role is based in Hong Kong and is a hybrid position requiring at least three days per week in the office.

Responsibilities

• Provide a broad range of account servicing support to Mercer employee benefits clients, including coordination with clients, consultants, and insurance companies on activities such as monitoring the administrative servicing offering, handling escalations, client coordination via phone and email, and preparation of dashboards or management reports.
• Ensure quality and client relationships by delivering administrative and operational support to employee benefits accounts within agreed service standards, including enrollment, billing, work-life events processing, underwriting, and related activities.
• Communicate with clients, consultants, and insurance companies regarding the client’s employee benefits scheme and ad hoc client requests; respond promptly to inquiries.
• Handle client feedback and complaints independently, providing resolutions and proactively following up with related parties to enhance services.
• Coordinate with the operations team to obtain data for preparing regular management and monitoring reports, such as dashboards and performance review reports.

Requirements

• Diploma or above in a relevant discipline.
• At least 1 year of operations experience in employee benefits, insurance, outsourcing services, or customer services.
• Self-motivated and able to work independently.
• Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment.
• Strong attention to detail and accuracy.
• Strong customer service skills.
• Excellent Excel skills are an added advantage.
• Fluent in written and spoken English, Mandarin, and Cantonese.

Why Join Our Team

• Professional development opportunities, engaging work, and supportive leadership to help you be your best.
• A vibrant, inclusive culture with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
• Opportunities and benefits aligned with our scale to support your career growth and well-being.

About Mercer / Marsh

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps clients thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnicity, family duties, gender identity or expression, marital status, nationality, parental status, and other characteristics protected by law. Marsh supports hybrid work, combining remote work with in-office collaboration, connections, and development opportunities. All Marsh colleagues are expected to be in their local office or onsite with clients at least three days per week, with an anchor day identified for in-person team collaboration where applicable.