Broker Support Technician – 12 Month Fixed Term Contract

Overview

Marsh (Guy Carpenter) is seeking a talented Broker Support Technician to join our London team. This is a 12-month fixed-term contract, hybrid in office with at least three days per week in the office, and flexible options to support parents returning to work or those seeking a better work‑life balance.

Role and Responsibilities

You will work within a small team specialising in the Credit, Bond & Political Risk Reinsurance market. The role requires client engagement and offers an opportunity for someone with experience in guarantees, credit, financial lines insurance, or similar insurance classes to develop a career in reinsurance. You will manage the end-to-end renewal lifecycle for assigned client accounts, coordinating between Brokers, Clients, Client Support Services (CSS), Compliance, and Reinsurers to ensure accurate and timely completion of placement, accounting, and documentation tasks.

What you will be responsible for

• Act as the central coordinator within client teams, maintaining full visibility of placement status and proactively resolving issues.
• Manage renewals from pre-placement through post-placement, including timelines, trackers, and market engagement.
• Support Brokers with submission packs, presentations, and renewal documentation.
• Track reinsurer quotes, lines, subjectivities, contracts, and responses.
• Maintain accurate records across core systems such as GC Marketplace, OpenTWINS, KCenter, and reporting tools.
• Coordinate drafting, review, and management of contracts, endorsements, and evidence of cover documentation.
• Oversee account and payment activities throughout the contract lifecycle, liaising with CSS and stakeholders.
• Organise and attend client and reinsurer meetings, ensuring effective communication and documentation.
• Support regular team meetings with concise progress updates and maintain strong working relationships across teams.

Requirements and Qualifications

What you need to have

• Experience in broker support, client service technician, or a similar role within insurance and reinsurance.
• Exposure to Credit, Bond, and/or Political Risk business is preferred.
• Strong understanding of reinsurance placement and renewal processes.
• High proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent organisational skills with attention to detail and the ability to manage multiple deadlines.
• Effective communication skills to coordinate cross-functional teams and engage with clients and reinsurers.

What makes you stand out

• Good understanding of reinsurance placement processes (QS and XoL) and accounts procedures.
• Familiarity with risk bordereaux processes and accounting bordereaux.
• Prior experience handling sanctions attestations and regulatory/compliance documentation.
• Proactive, collaborative, and client-focused approach with rigorous attention to documentation standards.
• Ability to manage multiple priorities under tight deadlines with strong stakeholder management skills.

Why join our team

• We support your professional development through opportunities, interesting work, and supportive leadership.
• We foster a vibrant, inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale offers a range of career opportunities, as well as benefits to enhance well-being.

Marsh, including Guy Carpenter, is committed to a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and support diversity of age, background, responsibilities, gender identity, race, religion, beliefs, sexuality, and other characteristics protected by applicable law. We are an equal opportunities employer and provide reasonable adjustments in accordance with applicable law to candidates who need them. If you require accommodations, please contact us at reasonableaccommodations@marsh.com.

Marsh supports hybrid work, combining remote work with the collaboration and professional development benefits of working on-site. All Marsh colleagues are expected to be in their local office or onsite with clients at least three days per week, with an anchor day identified by office-based teams for in-person interaction.